Experience

Hello Rache

• United States
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Healthcare Virtual Assistant

  • Feb 2021 - Present

  Assisting health professionals in scheduling an appointments, verifying insurance, and managing faxes and emails. Updating patients EMR. Scribing. Assisting health professionals in scheduling an appointments, verifying insurance, and managing faxes and emails. Updating patients EMR. Scribing.



Palma Hospitality Group

• Qatar
• Hospitality
• 1 - 100 Employee

• Shift Supervisor

  • Jul 2019 - Feb 2020

  Responsible in monitoring cleanliness/orderliness of front and back of the house. Monitor stocks that is needed in everyday operation. Guide new and old staff in providing excellent customer service. Making sure that clients are fully satisfied with the service provided for them to return at the shop. Responsible in monitoring cleanliness/orderliness of front and back of the house. Monitor stocks that is needed in everyday operation. Guide new and old staff in providing excellent customer service. Making sure that clients are fully satisfied with the service provided for them to return at the shop.



Aura Group

• Qatar
• Hospitality
• 700 & Above Employee

• Hostess Server

  • Jun 2017 - Jun 2019

  Make sure that clients are well atttended and properly accommocated with whatever they needed to make them fully satisfied and be one of our loyal guest.

• Dining Room Host

  • Nov 2016 - May 2017

  Make sure that clients are properly greeted and guided to the seats they will be comfortable throughout the dine-in.Arranged reservations and waiting lists. Answer phone enquiry win a professional manner about product and services.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Complaint Representative

  • May 2013 - Nov 2016

  Contact and resolve customers conce about services/bills they are having an issue. Make sure to provide a long term resolution to their issues to keep them as a loyal client. Communicate with the necessary department that can help in fixing customers concern. Contact and resolve customers conce about services/bills they are having an issue. Make sure to provide a long term resolution to their issues to keep them as a loyal client. Communicate with the necessary department that can help in fixing customers concern.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Nov 2010 - Sep 2012

  Responsible in answering calls with phone manners. Provide accurate information needed by guests about the services we provided. Connect customer to the right department they needed an assistance with their services. Responsible in answering calls with phone manners. Provide accurate information needed by guests about the services we provided. Connect customer to the right department they needed an assistance with their services.