Experience

Xfinity Communities
• United States
• Entertainment Providers
• 200 - 300 Employee
• Comcast communities supervisor

  • Nov 2022 - Present

Nail Therapy
• United States
• Automotive
• CEO of Nail Therapy

  • May 2019 - Present


Comcast Cable

• Customer Account Executive Supervisor

  • 1998 - Present

• Customer Account Executive Supervisor

  • Jan 1997 - Present

• Care/Sales/IP Support Trainer

  • Jan 2006 - Jan 2009

  Delivers standard learning curriculum and programs in amanner which drives a consistent learning experience, a superior customer experience, and builds workforce capability.; Facilitates the delivery of standardized training content in a classroom setting to build workforce knowledge, skills and abilities. Manages and facilitates in a blended learning environment. Manages classroom environment to ensure a quality learning experience Partners with regional operational leaders to build employee capability.Uses evaluation tool to assist in measuring training effectiveness and provides feedback to learners and managers.Completes class-related LSO tasks such as certifying learners completed courses/module. Show less



Comcast- Miramar

• Customer Account Executive Supervisor

  • Jan 2001 - Jan 2006

  Responsible for supervising the performance of Customer Account. Executives (CAE) in all activities related to Comcast products as well as customer equipment. Provides leadership and manages performance to achieve a range of sales, service and operational business goals, and ensures the Comcast Quality Experience (CQE). Duties: Develops personal performance plans with CAE's and provides on-going performance feedback and quarterly performance plan reviews Establishes career and personal development goals with employees that enhance skill sets and knowledge of the industry, products, and quality customer service Communicates and manages expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements. Identifies variances and creates effective plans to address gaps Partners with leadership team and other functions within the organization to ensure positive working relationships and effective communication, resulting in employees being informed and educated about critical information and strategy needed to be successful in their role Conducts monthly team meetings to deliver key communications and build team spirit and provide employee recognition Approves CAE's time Show less



Jewel Osco

• United States
• Retail
• 700 & Above Employee

• Scan Coordinator

  • Jan 1989 - Jan 1995

  Process Weekly UPC code information into stores state wide data base. Perform cash balance audit on front line Cashiers Face to Face customer service Accounts payable and receiving Register Process Weekly UPC code information into stores state wide data base. Perform cash balance audit on front line Cashiers Face to Face customer service Accounts payable and receiving Register