Accountant

• Sep 2019 - Present

Customer Support Associate

• Apr 2017 - Aug 2017

Nature of Work and Accomplishments • Handle inquiries, requests and complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution • Manage large amount of incoming calls and call transfers • Provide accurate, valid and complete information to the client’s account according to laid down rules and guidelines • Ensure that clients’ confidential information is properly protected and only used for official purposes Nature of Work and Accomplishments • Handle inquiries, requests and complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution • Manage large amount of incoming calls and call transfers • Provide accurate, valid and complete information to the client’s account according to laid down rules and guidelines • Ensure that clients’ confidential information is properly protected and only used for official purposes

Collections Specialist

• May 2014 - Jun 2016

Nature of Work • Timely collections on both calls and emails to meet the target of a fast pace goal-oriented Collections department • Providing customer service regarding collection issues, process customer payments and refunds, process and review account adjustments, resolve client discrepancies and short payments • Responsible for monitoring and maintaining assigned accounts- write offs, credit memos, reconciliations • Collaborations with Legal Department and Customer Services Accomplishments • Met and exceeded monthly goals and targets – Customer-focus, Top Collector, Perfect Attendance Awardee • Reduced and cleaned-up Aged account balances • Minimizing Fraud – Project Contributor – helped to filter fraudulent transactions • Co-trainer of newly hired employees • Performing extra administration tasks – monitoring of daily voicemails and team attendance Show less

Accounting Officer

• Nov 2005 - Jan 2007

Nature of Work • Bookkeeping, Posting and making Summary of the Company’s Account • Encoding and Preparation of Check and Payable Vouchers • Assistant in preparation and payment of Tax Remittances to Government • Secretarial functions to Chief Accounting Officer Accomplishments • Established strategies on simplifying organizing and filing methods that reduced time cost • Effective multi-tasking function that reduced labor cost Nature of Work • Bookkeeping, Posting and making Summary of the Company’s Account • Encoding and Preparation of Check and Payable Vouchers • Assistant in preparation and payment of Tax Remittances to Government • Secretarial functions to Chief Accounting Officer Accomplishments • Established strategies on simplifying organizing and filing methods that reduced time cost • Effective multi-tasking function that reduced labor cost