Experience

NADRI INC.

• United States
• 1 - 100 Employee

• Customer Service Manager/Operations Support

  • Jul 2016 - Present



Ahalife

• United States
• Internet Publishing
• 1 - 100 Employee

• Customer Experience Concierge Manager

  • Aug 2014 - Jul 2016



Alexis Bittar

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Freelance Sales and Operation Support

  • Apr 2014 - Aug 2014

  Sales Operational Support for US Sale Account Executives and Director of Wholesale Sales: Create spec sheets, merchandise product forms, produce catalogs, generate reports, training and local tradeshows participation. Sales Operational Support for US Sale Account Executives and Director of Wholesale Sales: Create spec sheets, merchandise product forms, produce catalogs, generate reports, training and local tradeshows participation.



Alexis Bittar

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Customer Service Manager / Operations

  • Jun 2007 - Jan 2014

  Manage daily operational activities; monitor results and maintain global customer relationships.Oversee customer account files, vendor routing guides and monitor orders/revisions ship windowsManage customer account terms and review delinquent accounts with A/R Manager or Controller.Supervise weekly/monthly order processing and scheduling with Director of Production and Shipping Manager.Communicate daily with Sales team to maintain constant flow of Production orders as forecasted.Flag advertised / Catalog department store orders, tier accounts and expedite domestic and international orders for priority shipping. Direct Customer Service team and facilitate the distributions for all outbound orders.Responsible for special requests, seasonal buy execution and organize calendar scheduling to accommodate teams.Cross-train CS and Finance with invoicing, order entry and expense reports.Develop solutions, create procedures, and meet with departments to discuss monthly QC improvements of products.*Main communicator with Head of Production, Logistics, Sales Team and Finance.Sales Support: June 2007 - February 2009Responsible for on-site management set-up/breakdowns, sales scheduling and execution of trade shows. Support Department Stores Sales Account Executive with reports, Oversee Nordstrom EDI, generate catalogs, assist selling at diverse shows and call attention to customer issues for resolutions.



Me&Ro

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Pricing Manager

  • Jul 2002 - Jun 2007

  Negotiate material and labor prices with vendors and set pricing standards for final costing of products.Research and generate weekly price tests for listings of top styles and analyze price points for profitability.Evaluate cost variance reports of profit/loss margins and review with PD Manager and Controller.Ensure all spec sheets/BOM accurate and complete as well as communicate updates/changes with teams.Balance costing to meet the brands quality standards while maintaining profit margins on a weekly basis.Create and confirm catalog, line sheets, supplements and production spec sheets for internal departments and wholesale accounts.



Judith Jack, LLC

• Pricing & Product Development Coordinator

  • Jun 1996 - Jul 2002

  Managed the development and release of six seasonal collections.Ensured all spec sheets are accurate and complete as well as communicate updates / changes.Monitored progress of TOP samples for QVC and track any and all issues for production.Communicated with vendors and follow through of pricing, samples and production.Created catalog layout and digital editing with Photoshop.Assisted at NY tradeshow set-ups and interacted with wholesale customers to support sales team. Managed the development and release of six seasonal collections.Ensured all spec sheets are accurate and complete as well as communicate updates / changes.Monitored progress of TOP samples for QVC and track any and all issues for production.Communicated with vendors and follow through of pricing, samples and production.Created catalog layout and digital editing with Photoshop.Assisted at NY tradeshow set-ups and interacted with wholesale customers to support sales team.



Roger Gimbel Accessories

• Manager, Showroom and Sample room

  • Dec 1993 - May 1996

  Supervised inventory control between sample room, three showrooms and warehouse.Managed purchase and sample order requests and commissions report.Analyzed profitability of sales, individual accounts and quarterly sales reports.Developed catalogs, presentation boards and color samples for training of sales staff.Interviewed, hired and trained sample room staff while prioritizing workloads and evaluating performance. Supervised inventory control between sample room, three showrooms and warehouse.Managed purchase and sample order requests and commissions report.Analyzed profitability of sales, individual accounts and quarterly sales reports.Developed catalogs, presentation boards and color samples for training of sales staff.Interviewed, hired and trained sample room staff while prioritizing workloads and evaluating performance.