Experience

National Center for Competency Testing (NCCT)

• Higher Education
• 1 - 100 Employee

• Customer Service Representative



National Center for Competency Testing (NCCT)

• Higher Education
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2011 - Present

   Managed customer calls efficiently and efficiently in complex, fast-paced and challenging environment Assisted with receptionist duties, file organization and research and development Organized forms, made photocopies, filed records and prepared correspondence and reports Assisted with order placing Managed all of the contact emails from customers on a daily basis Responded and forwarded 100+ emails a day Effectively managed a high-volume of inbound and outbound costumer calls Reviewed and updated client correspondence files and scheduling database Added new material to file records and created new records Scanned documents and entered into database Defused volatile customer situations calmly and courteously Accurately documented, researched and resolved customer service complaints Addressed and resolved customer product complaints empathetically and professionally Maintained and updated customer service database