Arkeishanae (Keisha) P.
Special Service Officer at Long Beach Airport- Claim this Profile
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Bio
Credentials
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Leadership Academy Level II- Fundamentals of Leadership
City of Long BeachApr, 2017- Sep, 2024 -
Leadership Academy Level I- Fundamentals of Supervision
City of Long BeachApr, 2016- Sep, 2024 -
Aviation Security (PC 832.1)
California CommissionNov, 2015- Sep, 2024
Experience
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Long Beach Airport
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United States
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Aviation and Aerospace Component Manufacturing
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1 - 100 Employee
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Special Service Officer
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Sep 2017 - Present
• Provides security and visitor screening duties for the Safety & Security Division• Provides directions and assistance to visitors • Notifies appropriate Airport Staff of visitors via telephone• Notifies Airport Dispatch via telephone or radio of suspicious persons and activities that may impact the security and/or safety of the airport• Assists Security Manager and his staff with security related clerical tasks and projects
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Airport Operation Specialist-Acting
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Oct 2015 - Sep 2017
-Supervised the Badging and Access Control Office with being in compliance with FAA, TSA and airport regulations-Processed and maintained sensitive security information (SSI) in reference to confidential Criminal History Records Checks, documents, forms, investigative information and/or Security Threat Assessments (STAs)-Accessed NCIC and other criminal history systems and fingerprints applicants using electronic fingerprint equipment in strict compliance with system specification -Maintained office files for required documentation in alpha or numeric sequence; files back-up documentation in accordance with record-keeping procedures and applicable laws-Provided support and resolutions to airport employees and tenants for badging and access control issues that include; assisting users in obtaining badge access, submitting requests, responding to inquiries and troubleshooting using Genetec Access Control software-Assisted creating a Standard Operating Procedure-Assisted in rebadging over 4,000 badge holders at the Long Beach Airport -Processed applications for applicants applying for a airport badge by verifying identification, fingerprinting and reviewed background checks-Reviewed and processed requests for employee access badges, ensures requests are accurate and complete and in accordance with departmental policy.-Updated badging database and submit reports to Transportation Security Clearinghouse (TSC) -Assisted with compliance audits as required by policy and statute-Conducted required Security Identification Display Area (SIDA) training -Notified employers, supervisors, staff and others on background clearances and responds to inquiries in person, by email or by telephone Show less
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Airport Communications (Dispatcher)
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Feb 2010 - Oct 2015
-Dispatched Officers in the Airport Safety and Security Division and recorded calls for service in Computer Aided Dispatch (CAD) -Full-time experience operating telephone switchboards and/or radio equipment in a high-volume call center or communications center with incoming, outgoing, and interoffice calls.-Monitored closed-circuit television (CCTV), access control and perimeter security systems using Genetec Access Control System- Notified airport employees, tenants, city departments, FAA/TSA staff and other agencies regarding airport incidents and emergencies through the Emergency Notification System (ENS)-Accessed SharePoint to assist passengers regarding lost and found items Show less
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City of Long Beach
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United States
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Government Administration
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700 & Above Employee
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Public Safety Dispatcher
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Jan 2009 - Feb 2010
-Received emergency (911) and non-emergency calls for police and public works -Dispatched police units to calls and utilized computer generated messages and priorities to dispatch field units -Entered data into Computer-Aided Dispatch (CAD) terminal and analyzed situations accurately and take effective action to help assure officer and citizen safety -Operated a variety of communications equipment including computers, radios and telephones. -Received emergency (911) and non-emergency calls for police and public works -Dispatched police units to calls and utilized computer generated messages and priorities to dispatch field units -Entered data into Computer-Aided Dispatch (CAD) terminal and analyzed situations accurately and take effective action to help assure officer and citizen safety -Operated a variety of communications equipment including computers, radios and telephones.
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Mercury Insurance
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United States
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Insurance
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700 & Above Employee
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Underwriter
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Sep 2007 - Jan 2009
-Reviewed and analyze new business applications. - Evaluate recommendations from underwriting computer software program -Determined the risk of insuring a client and decide whether to offer insurance and appropriate premiums and amount of coverage -Reviewed and analyze new business applications. - Evaluate recommendations from underwriting computer software program -Determined the risk of insuring a client and decide whether to offer insurance and appropriate premiums and amount of coverage
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AAA Northern California, Nevada & Utah
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United States
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Consumer Services
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700 & Above Employee
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Insurance Specialist
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Aug 2006 - Aug 2007
Assisted insured with questions and changes to their automobile insurance policy in a inbound call center Assisted insured with questions and changes to their automobile insurance policy in a inbound call center
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Automobile Club of Southern California
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United States
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Insurance
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700 & Above Employee
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Claims Representative
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Oct 2005 - Jul 2006
Assisted insured with their claim once vehicle is deemed a total loss.
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Policy Specialist
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Jul 2004 - Oct 2005
Assisted insured with questions and changes to their policy in a call center setting.
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Education
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2019 - 2019
California State University-Dominguez Hills
Certificate, Human Resource Management -
1997 - 2004
California State University, Long Beach
Bachelor's degree, Family and Consumer Science: Consumer Affairs
Community
