Arkady Demidov
Application Administrator, on-boarding specialist at Right Networks- Claim this Profile
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English Native or bilingual proficiency
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Russian Professional working proficiency
Topline Score
Bio
Derek Distin
Arkady is a superbly skilled technician who picks up new environments and technologies very quickly. He is always eager to assist and responds with professional and prompt service. We miss having him on our team, but the fact that he was able to be promoted to a higher role so quickly speaks volumes about him.
Derek Distin
Arkady is a superbly skilled technician who picks up new environments and technologies very quickly. He is always eager to assist and responds with professional and prompt service. We miss having him on our team, but the fact that he was able to be promoted to a higher role so quickly speaks volumes about him.
Derek Distin
Arkady is a superbly skilled technician who picks up new environments and technologies very quickly. He is always eager to assist and responds with professional and prompt service. We miss having him on our team, but the fact that he was able to be promoted to a higher role so quickly speaks volumes about him.
Derek Distin
Arkady is a superbly skilled technician who picks up new environments and technologies very quickly. He is always eager to assist and responds with professional and prompt service. We miss having him on our team, but the fact that he was able to be promoted to a higher role so quickly speaks volumes about him.
Credentials
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Microsoft Office Specialist Outlook 2013
Microsoft Office SpecialistAug, 2017- Nov, 2024 -
Microsoft Office Specialist PowerPoint 2013
Microsoft Office SpecialistAug, 2017- Nov, 2024 -
Microsoft Office Specialist Excel 2013
Microsoft Office SpecialistJul, 2017- Nov, 2024 -
Microsoft Office Specialist Word Expert 2013
Microsoft Office SpecialistJul, 2017- Nov, 2024 -
Microsoft Office Master 2013
Microsoft Office Specialist
Experience
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Right Networks
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Application Administrator, on-boarding specialist
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Jun 2019 - Present
- On-board new clients to our environment through coordinated efforts across multiple departments. - Gather data on the current setup of incoming clients, audit their configurations to replicate them as best as possible within our system while maintaining company guidelines, and determine whether newly-requested applications can be supported. - Request appropriately-resourced VMs, and configure them with the applications contracted by the client. Replicate any customizations made by the client, and import their data. Thoroughly test the newly-created servers with the client and then import final data, whether through application-specific restoration processes, manual data shuffling, or MSSQL database restorations. - Coordinate between multiple clients and vendors to facilitate acquisitions, whether they occur outside of our environment pre-onboarding, during the on-boarding process, or after one client is already within our system. - While the on-boardings complete back-to-back, provide any needed expertise for client exits. - Train new hires to the team to ensure continued on-boarding fulfillment. - Establish best practices as applications change and document them for internal KB's. Update existing KB articles with changes, and create articles for new applications. - Coordinate with Team lead and teammates to further polish our effectiveness.
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Application Administrator
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Nov 2018 - Jun 2019
Delivered L2 support for the entire collection of Citrix-hosted Tax, Document Management, Audit, and Finance software that Right Networks Custom Cloud offers. This included audits for compatibility, new installations, updates, data mergers, and resolving escalated issues from the L1 team. In our slower season I would be part of the server migration operations to seamlessly upgrade clients from Windows Server 2012 to 2016.My expertise at handling new and unusual application requests, paired with my high level of "soft skills" and desire to provide a seamless experience for our clients formed a perfect transition into the On-boarding team.
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Xcentric
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Hosted Services Consultant
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Mar 2018 - Nov 2018
Functioned as part of the front-line for incoming service requests through chats, emails, and phone calls. Provided rapid responses to all clients while balancing tickets from all channels of contact, while maintaining high customer satisfaction. Troubleshot issues related to our VM servers, hosted applications, networking, printers, virtualization, and security. Developed documentation for new products and services, and updated existing documentation with new or changed processes. Took on the role of managing local workstations and hardware for our office by keeping track of warranty repairs, upgrades, and replacements for fellow employees. Cycled new hardware to senior employees, trickling the hardware down the line. Wiped workstations and prepped them for incoming new-hires, and provided "local IT support" when needed - although in an IT office this was rarely needed.
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Frontline Managed Services
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Legal Services
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400 - 500 Employee
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Service Desk Analyst
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May 2017 - Mar 2018
Provided remote L1 support to law firms via chat, email, and phone communications. Focused on software issues, Microsoft Office and Windows troubleshooting, and user training. Walked clients through resolving hardware issues, used Active Directory for user and group management. Updated and created internal documentation to increase effectiveness of my team. Provided remote L1 support to law firms via chat, email, and phone communications. Focused on software issues, Microsoft Office and Windows troubleshooting, and user training. Walked clients through resolving hardware issues, used Active Directory for user and group management. Updated and created internal documentation to increase effectiveness of my team.
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NCR Corporation
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Repair Technician
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Dec 2016 - May 2017
Diagnosed, repaired, and refurbished POS servers in a high-speed environment Diagnosed, repaired, and refurbished POS servers in a high-speed environment
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Tripwire
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United States
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Software Development
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100 - 200 Employee
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Intern
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Jun 2014 - Jul 2015
Set up various system configurations for the QA team, run tests on integration builds, and occasional hardware setup. Set up various system configurations for the QA team, run tests on integration builds, and occasional hardware setup.
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Old Navy
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Norcross, GA
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Sales Representative
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Dec 2012 - Jan 2013
Kept the sales floor looking tidy, and helped customers choose outfits and matching clothes. Kept the sales floor looking tidy, and helped customers choose outfits and matching clothes.
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Engineering Intern
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2011 - 2012
Manage file system archives and assist the team in the assembly and packaging of various machinery. Manage file system archives and assist the team in the assembly and packaging of various machinery.
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Community
