Experience

Bali Niksoma Boutique Beach Resort

• United States
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Sep 2019 - Present

  Duties & Responsibilities: • Handling Check in and Check out guest • Make sure all the guest’s arrangement is well prepared • Make sure the room is ready for the arrival guest • Service the guest arrangement (Tour activity, Breakfast, and Guest ceremonial) • Input Guest folio • Guest billing • Handle guest complaint Duties & Responsibilities: • Handling Check in and Check out guest • Make sure all the guest’s arrangement is well prepared • Make sure the room is ready for the arrival guest • Service the guest arrangement (Tour activity, Breakfast, and Guest ceremonial) • Input Guest folio • Guest billing • Handle guest complaint



The Mulia, Mulia Resort & Villas - Nusa Dua, Bali

• Indonesia
• Hospitality
• 1 - 100 Employee

• Reservations Sales Accosiate

  • Jul 2018 - Present

  Duties & Responsibilities: • Processes reservations by email and telephone • Handles daily correspondence. Responds to inquiries and makes reservations as needed • Prepare expected arrival list for front office use • Determines room rates based on the selling tactics of the hotel • Processes advance deposits on reservations. • Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. • Reply guest inquiry via email or phone • Handle guest complaint Show less



Samaja Bali Villas

• Indonesia
• Hospitality
• 1 - 100 Employee

• Reservations Agent

  • Jul 2017 - Jul 2018

  Duties & Responsibilities:• Processes reservations by email and telephone• Handles daily correspondence. Responds to inquiries and makes reservations as needed.• Creates and maintains reservation records by date of arrival• Determines room rates based on the selling tactics of the hotel• Prepare expected arrival list for front office use• Processes advance deposits on reservations.• Open and close the availability in OTA, all the GDS channels, IDS channels and on the hotel website.• Reply guest inquiry via email or phone• Make report to the Sales Manager• Handle guest complaint Show less

• Front Office Receptionist

  • Jul 2014 - Jul 2017

  Duties & Responsibilities:• Handling Check in and Check out guest• Make sure all the guest’s arrangement is well prepared• Make sure the room is ready for the arrival guest• Service the guest arrangement (Tour activity, Breakfast, and Guest ceremonial)• Input Guest folio• Guest billing• Handle guest complaint



Champlung Mas Hotel

• Indonesia
• Travel Arrangements
• 1 - 100 Employee

• Assistant Pool Supervisor

  • Jun 2012 - Feb 2014

  Duties & Responsibilities: • Brief the team before do the job • Make sure the water and the pool area is clean • Handling for the towel inquiry • As lifeguard and make sure all is running well as procedure • As pool bar waiter for the guest order • Make monhtly report fo the towel and pool chemical inventory Duties & Responsibilities: • Brief the team before do the job • Make sure the water and the pool area is clean • Handling for the towel inquiry • As lifeguard and make sure all is running well as procedure • As pool bar waiter for the guest order • Make monhtly report fo the towel and pool chemical inventory