Experience

International Agencies Co. Ltd, Bahrain

• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Sr.PSSR- Volvo Trucks, Volvo Penta, Linde, Westerbeke, CSS cranes & Ferrari Cranes

  • Apr 2019 - Present

  The Marine and Technical Services (MATS) Division founded in 1982, has established itself as one of the most reliable providers of quality services to the marine, construction and commercial sectors in Bahrain. As an Importer for Volvo Trucks, Volvo Penta, Various Manufacturer Marine and Industrial Generator, Truck mounted Crain, Material handling product Toyota-BT, Wear house products like racking, automated doors, loading and unloading docking product & many more under the… The Marine and Technical Services (MATS) Division founded in 1982, has established itself as one of the most reliable providers of quality services to the marine, construction and commercial sectors in Bahrain. As an Importer for Volvo Trucks, Volvo Penta, Various Manufacturer Marine and Industrial Generator, Truck mounted Crain, Material handling product Toyota-BT, Wear house products like racking, automated doors, loading and unloading docking product & many more under the umbrella.ESSENTIAL DUTIES & RESPONSIBILITIES:1) Provides value to our customers and cultivates positive relationships by selling Parts and Servicesolutions that meet their specific needs. Supports all product lines carried by the organization.2) Markets all Parts and Service promotions of the organization to increase customer participation andachieve desired goals.3) Looks for opportunities to grow store sales through increased business with existing customers,new customers and owners of competitive equipment.4) Promptly follows up with customers and delivers sound advice to help their organization.5) Fills out call reports after visits and profiles customer’s fleet of equipment using the CRMapplication.6) Communicates customer concerns to the appropriate department manager at the location whenneeded.7) Teaching customers regarding the benefits of Service and using genuine spare parts.8) Maintain better relation with the clients. Products handling: Volvo trucks, Volvo Penta, Ferrari cranes, Westerbeke Generators, CSS cranes & Linde material handling. Show more Show less



Y K Almoayyed & Sons (B.S.C)

• Bahrain
• Retail
• 200 - 300 Employee

• PSSR- Nissan UD trucks, Ashok Leyland buses, Tadano cranes, Pal Finger cranes & Iveco trucks

  • Mar 2016 - Apr 2019

  JOB PURPOSE STATEMENT:Follows up in the field with customers who have purchased heavy equipments in order to inspect machines and leverage sales of parts and service.ESSENTIAL DUTIES & RESPONSIBILITIES:1. Define parts and service sales opportunities in Bahrain in order to realize the annual budget2. Conduct outdoor parts and service sales3. Prepare quotations for customers, follow up on sales, process orders and organize parts delivery and payments4. Support… JOB PURPOSE STATEMENT:Follows up in the field with customers who have purchased heavy equipments in order to inspect machines and leverage sales of parts and service.ESSENTIAL DUTIES & RESPONSIBILITIES:1. Define parts and service sales opportunities in Bahrain in order to realize the annual budget2. Conduct outdoor parts and service sales3. Prepare quotations for customers, follow up on sales, process orders and organize parts delivery and payments4. Support credit control by tracking and collecting customer receivables5. Acquire customer information and establish a customer database6. Establish a visit plan and schedule ongoing, systematic visits with customers7. Conduct regular visits to customers’ job site / field to inspect machines and leverage parts and service sales opportunities by offering reliable solutions to customers’ requirements.8. Promote promotional products and campaigns.9. Feed the Sales, Parts and Service department.10. Complete a technical report on machines inspected in the field.12. Update Visit report to Parts Manager on Weekly Basis.13. Undertake additional related responsibilities as required. Show more Show less



Honda Cars India Ltd

• India
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Relations Manager

  • Apr 2015 - Nov 2015

  Manufacturer’s Site: Customers often start at the manufacturer’s site to begin the product research process. When you get leads that trickle in from the manufacturer’s site to your own URL, they are early in the buying cycle and can require months of meaningful follow up. In most cases the leads are free and they need to be leveraged. Lead Providers: Third party providers have a national presence and can reach people you wouldn’t ordinarily have access to. Just as all dealerships… Manufacturer’s Site: Customers often start at the manufacturer’s site to begin the product research process. When you get leads that trickle in from the manufacturer’s site to your own URL, they are early in the buying cycle and can require months of meaningful follow up. In most cases the leads are free and they need to be leveraged. Lead Providers: Third party providers have a national presence and can reach people you wouldn’t ordinarily have access to. Just as all dealerships are not created equal, all lead providers are not created equal. What’s great about the web is that everything is measurable and it’s a piece of cake to track and measure your cost per sale so you can determine which ones are better than others. Lead aggregators make that process even easier today and can save your staff valuable time by providing complete information needed to set an appointment. Dealership’s Own Web site: In addition to creating sales leads, the goal of the Web site is to market the whole dealership. Step one is to help sell a car today, but step two is to promote all the other profit centers (service, parts, subprime, etc.) and to become a marketing center, rather than an information source. As a result, three different types of traffic will be created: Internet, phone and showroom and herein lies the link to CRM. Show more Show less



Volkswagen India

• India
• Automotive
• 700 & Above Employee

• Customer Relations Manager

  • Nov 2013 - Mar 2015

  Manufacturer’s Site: Customers often start at the manufacturer’s site to begin the product research process. When you get leads that trickle in from the manufacturer’s site to your own URL, they are early in the buying cycle and can require months of meaningful follow up. In most cases the leads are free and they need to be leveraged. Lead Providers: Third party providers have a national presence and can reach people you wouldn’t ordinarily have access to. Just as all dealerships… Manufacturer’s Site: Customers often start at the manufacturer’s site to begin the product research process. When you get leads that trickle in from the manufacturer’s site to your own URL, they are early in the buying cycle and can require months of meaningful follow up. In most cases the leads are free and they need to be leveraged. Lead Providers: Third party providers have a national presence and can reach people you wouldn’t ordinarily have access to. Just as all dealerships are not created equal, all lead providers are not created equal. What’s great about the web is that everything is measurable and it’s a piece of cake to track and measure your cost per sale so you can determine which ones are better than others. Lead aggregators make that process even easier today and can save your staff valuable time by providing complete information needed to set an appointment. Dealership’s Own Web site: In addition to creating sales leads, the goal of the Web site is to market the whole dealership. Step one is to help sell a car today, but step two is to promote all the other profit centers (service, parts, subprime, etc.) and to become a marketing center, rather than an information source. As a result, three different types of traffic will be created: Internet, phone and showroom and herein lies the link to CRM. Show more Show less



Land Rover Exp

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Relations Manager

  • May 2009 - May 2013

  Manufacturer’s Site: Customers often start at the manufacturer’s site to begin the product research process. When you get leads that trickle in from the manufacturer’s site to your own URL, they are early in the buying cycle and can require months of meaningful follow up. In most cases the leads are free and they need to be leveraged. Lead Providers: Third party providers have a national presence and can reach people you wouldn’t ordinarily have access to. Just as all dealerships… Manufacturer’s Site: Customers often start at the manufacturer’s site to begin the product research process. When you get leads that trickle in from the manufacturer’s site to your own URL, they are early in the buying cycle and can require months of meaningful follow up. In most cases the leads are free and they need to be leveraged. Lead Providers: Third party providers have a national presence and can reach people you wouldn’t ordinarily have access to. Just as all dealerships are not created equal, all lead providers are not created equal. What’s great about the web is that everything is measurable and it’s a piece of cake to track and measure your cost per sale so you can determine which ones are better than others. Lead aggregators make that process even easier today and can save your staff valuable time by providing complete information needed to set an appointment. Dealership’s Own Web site: In addition to creating sales leads, the goal of the Web site is to market the whole dealership. Step one is to help sell a car today, but step two is to promote all the other profit centers (service, parts, subprime, etc.) and to become a marketing center, rather than an information source. As a result, three different types of traffic will be created: Internet, phone and showroom and herein lies the link to CRM. Show more Show less



INDUS MOTORS CO. (P) LTD

• India
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Senior Sales Executive- Suzuki Maruthi Cars

  • Sep 2005 - Apr 2008