Experience

Herefordshire & Worcestershire Chamber of Commerce

• Policy Advisor

  • Oct 2020 - Present

  • Manage Chamber policy strategy and policy activity• Head up Public affairs & external stakeholder engagement • Liaise with MP’s, MEPS and relevant ministers or Select Committees• Lead on the Chamber Quarterly Economic Survey• Organise policy events: Bank of England Breakfasts, MP Roundtables and Westminster Trips• Carry out effective policy research and prepare articles, briefings and press releases• Ensure local policy issues are effectively represented in external… • Manage Chamber policy strategy and policy activity• Head up Public affairs & external stakeholder engagement • Liaise with MP’s, MEPS and relevant ministers or Select Committees• Lead on the Chamber Quarterly Economic Survey• Organise policy events: Bank of England Breakfasts, MP Roundtables and Westminster Trips• Carry out effective policy research and prepare articles, briefings and press releases• Ensure local policy issues are effectively represented in external media• Manage the business intelligence process Show more Show less



RAC

• RAC Operations

  • Aug 2020 - Oct 2020

  • Can identify customer delay and work with the wider customer service team to gain a resolution and where appropriate agree alternative deployment decisions• Ensure compliance to RAC processes and contractual agreements • Effectively engage with customers, our plans to resolve their situation and manage their experience through to completion• High level of engagement with various key internal and external contacts and stakeholders• Achieve individual and departmental… • Can identify customer delay and work with the wider customer service team to gain a resolution and where appropriate agree alternative deployment decisions• Ensure compliance to RAC processes and contractual agreements • Effectively engage with customers, our plans to resolve their situation and manage their experience through to completion• High level of engagement with various key internal and external contacts and stakeholders• Achieve individual and departmental KPIs• To deliver effective deployment decisions through RAC resources and the RAC contractors’ network to our customers in a timely and efficient manner• Help monitor and identify breakdown trends and ensure RAC are adhering to KPI targets set by the business• Helping to manage day to day operations of RAC business Show more Show less



Make Votes Matter

• Data Analyst

  • May 2020 - Oct 2020

  • Analyse data results from general election and help spot trends and patterns of voter behaviour in constituencies. • Campaigning on changing the current electoral system within the UK from first past the post to proportional representation. • Present data analysis to policy makers and stakeholders to help shape the campaign to change the electoral system in the UK. • Negotiate on policy issues and implement policy reform to help further achieve departmental goals.



Mercedes-Benz AG

• Mercedes-Benz & Smart Operations

  • Mar 2017 - Aug 2020

  • Customer Service Management and Case resolution • Building relationships with partners and effectively communicating with clients• Liaise with account managers to ensure customers are getting the best possible service• Proactively chase dealers for repair times to minimise downtime and manage car hire budget spend• Achieve individual and departmental KPIs • Manage the time taken to attend roadside customers through effective communication, identifying how customers can be… • Customer Service Management and Case resolution • Building relationships with partners and effectively communicating with clients• Liaise with account managers to ensure customers are getting the best possible service• Proactively chase dealers for repair times to minimise downtime and manage car hire budget spend• Achieve individual and departmental KPIs • Manage the time taken to attend roadside customers through effective communication, identifying how customers can be proactively managed through to satisfactory completion•Managing Smart Car breakdowns and Hire car queries Show more Show less



RAC

• RAC

  • Aug 2016 - Mar 2017

  • Assisted customers with queries over the phone and sourced solutions• Trained in numerous departments from Fleet, Insurance, and Hire Car team.



McDonald's

• Customer Service

  • Apr 2016 - Aug 2016

  • Served customers, taking orders, and providing a high standard of service in a fast-paced environment, developing team leadership skills and confidence.



UK Civil Service

• Intern

  • Jul 2016 - Jul 2016

  • Shadowed Valerie Vaz, Walsall’s MP, and by doing so learnt more about politicians‘ key attributes like chairing political committees and answering questions proposed by constituents



Avis Budget Group

• Intern

  • Jul 2015 - Jul 2015

  • Legal department: Assigned to a member of Head of Corporate Legal for EMEA and attended meetings involving negotiations with large airports about concession deals.• Licensee: Shadowed an employer whose role it was to collect money from countries such as Kenya and Saudi Arabia and learned how important it was for the Group to build strong relationships with such countries.



Samsung Electronics

• Intern

  • Jun 2015 - Jun 2015

  • Assigned to an employee on the Managed Print Services team, whose role was to make sure companies that use Samsung Print Products would use the products efficiently.• Attended meetings with enterprise/corporate companies, talking about products and managed services offered, and ensuring companies buying the print products would be satisfied with the service.



Podge and Tin

• Waiter

  • Jan 2014 - Jun 2014

  • Provide the perfect service experience for every guest, and ensure all tasks were carried out promptly.