Experience

Droppoint

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Presales Engineer

  • Dec 2021 - Present

  As the leading experts in materials orchestration for field services, Droppoint revolutionises the way you move and manage materials and people in the field, minimising asset downtime for your customers and maximising economic and environmental outcomes for your business. Our solutions integrate sharing economy assets with our Software-as-a-Service Operating System to deliver stronger, efficient and more agile Field Service. Droppoint can be discovered at droppoint.com.au As the leading experts in materials orchestration for field services, Droppoint revolutionises the way you move and manage materials and people in the field, minimising asset downtime for your customers and maximising economic and environmental outcomes for your business. Our solutions integrate sharing economy assets with our Software-as-a-Service Operating System to deliver stronger, efficient and more agile Field Service. Droppoint can be discovered at droppoint.com.au



ProbeCx

• Customer Advocacy specialist

  • May 2019 - Dec 2021

  Managing escalated complex cases for customers of Simply Energy retailer. Maintaining confidential information of the customers, ensuring explicit; Informed; consent (EIC) policies. Managing high priority clients of SME multi-sites in actionining all their email requests promptly Handling inbound sales enquiries, providing quotations & assisting customers by offering them best energy plan through their energy bill comparison managing complaints and de-escalating from further escalation to Ombudsman Achieved 100% quality result for resolving customer's issue



Mercer

• United States
• Professional Services
• 700 & Above Employee

• Student Intern

  • Jan 2018 - Feb 2018

  Conduct research & analysis on improving the workflow and space efficiency at Mercer. Worked on producing work-from-home solutions along with suitable desk sharing arrangement for contract & full-time employees to improve space efficiency Recommendation of software applications such as Team-viewer to facilitate autonomous working for employees. Strategies to manage changes to proposed workflow, and succeeded in providing effective practical solutions at a reasonable cost. Conduct research & analysis on improving the workflow and space efficiency at Mercer. Worked on producing work-from-home solutions along with suitable desk sharing arrangement for contract & full-time employees to improve space efficiency Recommendation of software applications such as Team-viewer to facilitate autonomous working for employees. Strategies to manage changes to proposed workflow, and succeeded in providing effective practical solutions at a reasonable cost.



Bhavani Industries Pvt Ltd

• Production Planning Engineer

  • Jan 2015 - Jul 2016

  Planning the production, documentation of production data, analysing the stock and approving quality check of parts assisting clients on their queries and handling invoicing & dispatching of project analysing inventory stock approving quality inspection of parts assessing the KANBAN system to identify demand for plungers part based on just-in-time principle Planning the production, documentation of production data, analysing the stock and approving quality check of parts assisting clients on their queries and handling invoicing & dispatching of project analysing inventory stock approving quality inspection of parts assessing the KANBAN system to identify demand for plungers part based on just-in-time principle



Hindustan Aeronautics Limited

• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Engineering Intern

  • Jan 2014 - Feb 2014