Experience

Skopes

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Brand Representative

  • Jan 2023 - Present

  Brand representatives 1. Delivering high level of customer satisfaction and service delivery. 2. Training the team on product knowledge and styling. 3. Smooth running of store operations and keeping the standards at the peak. 4. Critical analysis of market trends and competition and implementing strategies for revenue growth. 5. Highest target Vs achievement candidate for the store consistently till date. Brand representatives 1. Delivering high level of customer satisfaction and service delivery. 2. Training the team on product knowledge and styling. 3. Smooth running of store operations and keeping the standards at the peak. 4. Critical analysis of market trends and competition and implementing strategies for revenue growth. 5. Highest target Vs achievement candidate for the store consistently till date.



Toi, Moi & Café

• Canada
• Restaurants
• 1 - 100 Employee

• Brand Development Manager

  • May 2023 - Jul 2023

  Successfully rebranded a cafe in Soho, London, transforming its design, ambiance, and menu. Implemented GUEST and BLAST hospitality models, elevating customer service and satisfaction. Introduced checklists to streamline operations, ensuring consistent quality and service standards. Boosted customer ratings and reviews, enhancing the cafe's reputation and success. Strengthened social media presence, expanding reach and engaging with a broader audience. Successfully rebranded a cafe in Soho, London, transforming its design, ambiance, and menu. Implemented GUEST and BLAST hospitality models, elevating customer service and satisfaction. Introduced checklists to streamline operations, ensuring consistent quality and service standards. Boosted customer ratings and reviews, enhancing the cafe's reputation and success. Strengthened social media presence, expanding reach and engaging with a broader audience.



The House of Rare

• India
• Retail Apparel and Fashion
• 100 - 200 Employee

• RETAIL STORE OPERATIONS MANAGER

  • Nov 2021 - Apr 2022

  1. Achieved the ever highest sale for the month of December 2021 for the store. 2. Highest level of L2L throughout the journey with Rare Rabbit Lulu. 3. High employee satisfaction and customer service delivery within the store. 4. Adherence to best in class standards on store operations procedures. 5. Bridging the brand and the host centre for various marketing strategy to build the visibility of the brand. 1. Achieved the ever highest sale for the month of December 2021 for the store. 2. Highest level of L2L throughout the journey with Rare Rabbit Lulu. 3. High employee satisfaction and customer service delivery within the store. 4. Adherence to best in class standards on store operations procedures. 5. Bridging the brand and the host centre for various marketing strategy to build the visibility of the brand.



Aditya Birla Fashion and Retail Ltd.

• India
• Retail Apparel and Fashion
• 700 & Above Employee

• • Dec 2020 - Sep 2021

  Retail store manager for Allen Solly1. Consistently achieving the targets on every month.2. Closed a corporate order worth 5lakh ( 5000 pcs masks ) that helped in achieving the L2L FOR STORE.3. Best store in terms of hygiene and visual merchandising.4. Recognised as the best store in terms of Platinum store operations procedures by the brand.5. Training and development of team growth to reach their maximum potential.

• • Jul 2019 - Dec 2020

  Retail store manager for planet fashion 1. Achieved the ever highest sale on star of career which is set as the benchmark for the store till date.2. Consistently achieving highest level of L2L growth for over 6 months for the store.3. Awarded as the best store manager for planet fashion south Kerala.4. Managing marketing strategies to improve the customer base of the store.5. Being the bridge between the franchisee and the company for effective and efficient communication flow and resolving critical problems. Show less



Aditya Birla Fashion and Retail Ltd.

• India
• Retail Apparel and Fashion
• 700 & Above Employee

• Project Intern

  • Apr 2019 - May 2019

  Project intern at Allen Solly 1. Worked along with the store team to analyse and improve the kid's category contribution. 2. Analysing the market trends and needs for the kids category. 3. Driving initiatives and marketing activities inside the store to engage customers and increasing the visibility of kids category for the store. 4. Positively Increased the kid's contributions for store by the end of project. 5. Recognised as a potential candidate for store manager role by the brand. Show less