Senior SAP Basis Administrator

Senior SAP Basis Administrator ( role as Technical Service Manager)

• Mar 2021 - Present

• Handles multiples customers with different platform like AWS, ON premise and Private Cloud as well as multiple database like Hana, Sybase and MS SQL. • Customers main Focal Point in terms of Service Request/ Incidents as well as Changes and all technical related queries. • Planning of changes and coordinating with Customer. • Plan customer patching strategy (OS/SAP/ Database) • Review all the new releases of SAP Security vulnerabilities as well as RED alerts for EWA report. • Plan and execution of SAP CQC reports recommendations. • Performs capacity reporting on quarterly basis • Provide technical recommendation of incidents and problem ticket. • Manage to perform SAP BO SPS patching as well as AS JAVA Patching. • Performs Installation of SAP S/4 Hana • Performs of SAP System Rename Show less

SAP Operation Manager

• Oct 2017 - Feb 2021

• Business Trip: Customer face to face meeting at least 2 times a year. Customer location isTokyo, Japan.• Customer point of contact for all changes/issue in system landscape, as technically inclined with the SAP product.• Supervise, manage & control day to day Operations• Planning and controlling change. Review all the changes what will done on the systems (NonProduction/Production). Including system migrations changes• Manage system release strategy with customer (OS Upgrade/Kernel Upgrade/SP Upgrade).• Provide technical solutions and administration for existing operational/project issues.• System stability and availability as per SLA and KPI.• Take care of RCA within problem management• Creation of Technical Runbooks for non-standard activities• Handles account finance/charging and billings.• Setting and reviewing budgets and managing cost of the customer Show less

Senior SAP Basis Administrator

• Nov 2012 - Oct 2017

• Responsible for SAP BASIS ADMINISTRATION day to day activities.• Perform planning with the changes across the landscape including making sure that changes will be done correctly.• Handling Complex and High escalation Customer INM ticket Sev1 and Sev2.• Perform first time changes/critical and production changes.• Perform complex changes on production environment• Support other engineers with re occurring issues encountered.• Taking care of accounts overall KPI.• Handles Migration/ Transition to support tasks.• Performs system troubleshooting,(system down, file system full, cpu usage. etc)• Perform major/significant changes in the system, such as but not limited to:-System refreshes activities (Oracle database Platform)-System build-Database copy-Production system Client Copy/ Client Export Import-Fine tuning of systems-System Preventive maintenance Show less

Senior SAP Basis Administrator

• Feb 2012 - Oct 2012

• Perform daily health checks and preventive maintenance. • Performs several system/database copy • Perform System restore. • Handles the customer’s monthly client copy. • Printer Creation • Troubleshooting issue encountered by users. • Performs Kernel updates and upgrade. • Able to perform table space reorganization. • Extending/reducing datafiles of a tablespace if necessary. • Transport management • Installation of Real Time Agents for GRC systems. • Client copies/export and deletion • Manage alerts configuration of Netcool. • Starting and stopping of SAP system. Show less

SAP Basis/Security Administrator

• Nov 2007 - Feb 2012

• Handles project daily transport to quality and production in all system (ECC, BI • and SCM), make sure that all transport will be imported only in corresponding • Transport window. • Performs daily system health checks, and provide solutions • Generate and analyze EWA report on a monthly basis. • Maintain and create users and assign corresponding roles. • Troubleshoot errors encountered by user • Implementation of OSS notes. • Analyzing authorization errors and provide corresponding solution. • Performs role management task,creation and maintenance. • Archiving of IDOCS through SARA. • BI Authorizations checks (RSECADMIN) • Creation and maintenance of background jobs. • Client administration creates new client and perform client copy DEV to DEV and PROD to DEV. • Transport management which includes creation of transport request and importing it to quality assuranceand production system across different system. • User administration, (mass user creation and maintenance). • Analyze authorisation issues encountered by user and provide definite solution • Performs daily system health check (abap dumps, cancelled jobs, update request, etc.), then log errors in Solution manager and provide solutions. • Monthly conference call to the client regards to the system performance with the whole month • Creation and maintaining of jobs Show less