Experience

Ohio Department of Public Safety

• United States
• Public Safety
• 100 - 200 Employee

• CSR 2

  • Feb 2020 - Present

  Oversees a team of people who respond to inquires from customersUsed both technical expertise and interpersonal skills to run a contact centerImproved customer service experience and developed service procedures Assist with customer issues and follow problems through to resolution Oversees a team of people who respond to inquires from customersUsed both technical expertise and interpersonal skills to run a contact centerImproved customer service experience and developed service procedures Assist with customer issues and follow problems through to resolution



Sedgwick

• Insurance
• 700 & Above Employee

• Customer Service Specialist

  • Jan 2018 - Jan 2020

  Handled high volume inbound calls from customers concerning their claim statusMaintained a reliable history of client information and recordsDe-escalated situations involving dissatisfied customers, offering assistance and supportCollected and analyzed customer feedback Handled high volume inbound calls from customers concerning their claim statusMaintained a reliable history of client information and recordsDe-escalated situations involving dissatisfied customers, offering assistance and supportCollected and analyzed customer feedback



Elite Management Services

• United States
• Hospitality
• 1 - 100 Employee

• Leasing Consultant

  • May 2017 - Jan 2018

  Assisted potential and existing tenants with the viewing of properties and rental applications Responsible for ensuring maintenance request are handled within a timely Negotiated lease terms, prices and renewalsCreate and post apartment ads on specialized websites to attract new tenants Set monthly lease quotas Assisted potential and existing tenants with the viewing of properties and rental applications Responsible for ensuring maintenance request are handled within a timely Negotiated lease terms, prices and renewalsCreate and post apartment ads on specialized websites to attract new tenants Set monthly lease quotas