Experience

Assist.id

• Indonesia
• Hospitals and Health Care
• 1 - 100 Employee

• Onboarding Specialist

  • May 2023 - Present



CARROT ACADEMY

• Indonesia
• Retail Art Supplies
• 1 - 100 Employee

• Customer Support Officer

  • Feb 2023 - Apr 2023



Ruangguru

• Indonesia
• Education Administration Programs
• 700 & Above Employee

• Customer Experience - Customer Success Associate

  • Jul 2021 - Dec 2022

  Responsible to delighting customer (students) in end-to-end product experience especially in a context of learning experience (Onboarding, learning, consultation & off-boarding). Being a liaison between customer wishes to the company to improve related products. Responsible to delighting customer (students) in end-to-end product experience especially in a context of learning experience (Onboarding, learning, consultation & off-boarding). Being a liaison between customer wishes to the company to improve related products.



PT VADS Indonesia

• Indonesia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Officer - Live Chat Shopee

  • Mar 2020 - May 2021

  Responsible for providing services to customers who have problems or questions related to products such as purchases to provide good and fast problem solving. Work closely with the product team by escalating customer problems with the relevant team. Responsible for providing services to customers who have problems or questions related to products such as purchases to provide good and fast problem solving. Work closely with the product team by escalating customer problems with the relevant team.



Naisha | PT Naisha Inspirasi Muslimah

• Indonesia
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Service Reseller

  • Mar 2020 - Oct 2020

  Responsible for assisting store resellers with purchases and also providing product-related information and explanations. Help solve problems that resellers get when selling. Responsible for assisting store resellers with purchases and also providing product-related information and explanations. Help solve problems that resellers get when selling.



Ruangguru

• Indonesia
• Education Administration Programs
• 700 & Above Employee

• General Affairs Intern

  • Oct 2019 - Nov 2019

  Responsible for managing employee attendance is also related to leave and permits. Assist in onboarding new employees. Responsible for managing employee attendance is also related to leave and permits. Assist in onboarding new employees.