Experience

Capital & Coast District Health Board

• New Zealand
• Hospitals and Health Care
• 1 - 100 Employee

• WARD ADMINISTRATOR AT WELLINGTON REGIONAL HOSPITAL

  • May 2020 - Present

  Responsibilities • Provide a patient focused, efficient service for all admissions, transfers and discharges and other administration functions that support the clinical teams. • Ensure that outpatient appointments are made before the patient is discharged, records are collated, discharge summary complete and records are returned for coding within 48 hours of discharge. • Communicates effectively with people internally, in the community and with other DHB’s. • Assistance to patients, internal departments and general practitioners is given in a customer focused, professional manner



Bank of New Zealand

• New Zealand
• Banking
• 700 & Above Employee

• Customer Service Consultant

  • Nov 2019 - Jun 2020

  • Provide an exceptional customer experience through quality conversations, identifying their financial needs and referring them to the appropriate specialist. • Process transactions such as deposits, withdrawals, and international transactions, as required. • Proactively create customer awareness of remote and digital channels and encourage customer usage of these service solutions. • Maintain an in-depth awareness and understanding of Bank products and services. Utilize this knowledge to identify customer needs and source appropriate specialist advice. • Utilize Customer Relationship Management system effectively to help to better understand and work with BNZ customers.



TRAVELEX FINANCIAL SERVICES LIMITED

• Business Supplies & Equipment

• Sales Consultant

  • Oct 2016 - Oct 2019

  Responsibilities • Communicating with customers efficient to ensure them that their needs are meet • Offers pre-paid currency cards for use across the globe and load multiply currencies on their cards. • Process financial transactions to accredited accounts • Process online money orders • Recognize the warning signs of questionable transactions and mitigate possible effects of the sale • Dealing with confidential information • Input accurate customer details into databases.