Experience

LessonBoard

• India
• E-Learning Providers
• 1 - 100 Employee

• Catalyst - Student Relationship

  • Jun 2023 - Present

  Welcome to my LinkedIn niche! Presently working and guiding students on the SAT- Scholastic Assessment Tests, ACTs, and APs. Online, with a global reach, and Offline too for our center in Kolkata, India. And looking back over 17 years of enriching experience in Training, Content Development, and Management Development Program facilitation, I am passionate about transforming education; a blend of ancient and modern, and empowering learners for a brighter future. Welcome to my LinkedIn niche! Presently working and guiding students on the SAT- Scholastic Assessment Tests, ACTs, and APs. Online, with a global reach, and Offline too for our center in Kolkata, India. And looking back over 17 years of enriching experience in Training, Content Development, and Management Development Program facilitation, I am passionate about transforming education; a blend of ancient and modern, and empowering learners for a brighter future.



Self-employed

• Education Program- AI

  • Jun 2021 - Aug 2023

  I know naught in Education. So I enquire or inquire, or both. Technology; we like it or not, will stay-grow-evolve. The evolvement will encompass every sphere of our life, healthcare, government, non-government, transportation, and so will education not be affected? Then why does the soliloquy pops up, “to be, or not to be, that is the question” to introduce technology in utmost priority in schools! Let us not fall behind. Let’s make it LearnInFun for the young minds and they will shape the world; better. IoT as T2K [that’s Things to Know, my way of saying it] should be a part of the curriculum. Show less

• Business Development Partner

  • Jun 2020 - May 2021

  We are in the world of Education ensuring a PHYGITAL approach in every sense. Inspiring LE [Learning Experience] by ET [Empowering Teachers] and EL [Engaging the Learners] through our "O" Class Learning Management System [LMS]. Our LMS with a plethora of additional features is the answer to all your requirement. An appointment for a webinar through our “In-house” platform to help you to tell you about us and the rest will be history; why not!



Alitaz Edu 360

• Kolkata

• Facilitator & Training coordinator

  • Apr 2018 - Apr 2020



Aegis Customer Support Services Pvt. Ltd.

• Kolkata Area, India

• Training Manager

  • Jul 2016 - Mar 2018

  Responsible for the Functional and Administrative deliverable of Training for a cluster of Businesses; Telecom & non Telecom background. Part of the core Leadership (Training, Ops., Quality) team. Represented the L&D function & conducted programs for the supervisors. Responsible for the Functional and Administrative deliverable of Training for a cluster of Businesses; Telecom & non Telecom background. Part of the core Leadership (Training, Ops., Quality) team. Represented the L&D function & conducted programs for the supervisors.



Intelenet Global Services

• Agra

• Training Development Manager

  • Nov 2015 - Jul 2016

  Part of the core TOQ (Training, Ops., Quality) team with focus on achieving and taking Customer experience to the next level; along with it responsible for the Functional and Administrative deliverables for a numero Uno Telecom Process as overall training in-charge. Part of the core TOQ (Training, Ops., Quality) team with focus on achieving and taking Customer experience to the next level; along with it responsible for the Functional and Administrative deliverables for a numero Uno Telecom Process as overall training in-charge.



Conneqt Business Solutions

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Deputy Manager - Training

  • Jun 2014 - Oct 2015

  Responsible for the entire gamut of Training deliverables- functional & administrative for Inbound [customer service] and Outbound [Sales/Up-Sell] voice based Line of Business. Responsible for the entire gamut of Training deliverables- functional & administrative for Inbound [customer service] and Outbound [Sales/Up-Sell] voice based Line of Business.



AdiKriya

• Kolkata Area, India

• Freelance Facilitator

  • Nov 2012 - May 2014

  Conducted sessions on - Customer Service, Soft Skill, Sales- Product & Service as freelance Facilitator Conducted sessions on - Customer Service, Soft Skill, Sales- Product & Service as freelance Facilitator



Conneqt Business Solutions

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Asst Manager - training

  • 2006 - 2012

  Responsible for the entire gamut of training deliverable for a leading DTH company in India. Responsible for the entire gamut of training deliverable for a leading DTH company in India.



Equinox Global Services [an I-Flex Co.]

• Delhi NCR

• Quality Analyst

  • 2005 - 2006

  Quality Analyst & the Client SPOC for the pilot roll-out of one of the leading US Mortgage Company. It was an Outbound Voice process. Quality Analyst & the Client SPOC for the pilot roll-out of one of the leading US Mortgage Company. It was an Outbound Voice process.



Vertex Customer Services Pvt Ltd

• Delhi NCR

• Senior Customer Care Executive

  • 2003 - 2005

  Journey in BPO segment started as CCE for one of the leading Water Supply company in UK. It was a blend of Inbound Voice & Data process. Journey in BPO segment started as CCE for one of the leading Water Supply company in UK. It was a blend of Inbound Voice & Data process.