Experience

CHEP

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Business Manager

  • Mar 2022 - Present

  Targeting to deliver the growth required to meet future growth objectives within SSA. Responsible for the overall service delivery, customer support and relationship management of Retail customers.Ensure service level KPI’s are met and revenue generation from these customers is sustained and growsin accordance with the budgeted requirements. Engage with customers across various functions and multiple levels within their organisations. Manage the portfolios of Retail customers, implement action plans and objectives ensuring that revenue, volume, profitability, and customer service objectives are achieved. To initiate and lead in the development process of identified opportunities and ensure that each customer is supported at the specified standard.• Customer Relationship Management• Customer satisfaction (NPS)• Customer KPI’s defined in Customer Contracts / Agreements• Revenue Management• DSO Management• Management / Servicing customers in allocated portfolio• Grow business within Gauteng region• New Retail Projects• Annual Revenue Budget – regional contribution• customer service levels being delivered as per KPI’s agreed in customer accounts• negotiating rate increases within the mandated levels• Customer proposals and pricing within the mandated levelsGrowth and development is an ongoing goal that can be self driven.

• Supervisor CCT, Asset Management

  • Oct 2016 - Feb 2022

  Certified Supervisor starting in the Automotive industry and later included industries of FMCG, Beverages and Petroleum. Support activities to customers are adhered to in accordance with prescribed procedures and standards. To provide support to clients to ensure the integrity of the pooling system, client queries and control system issues are attended to quickly and effectively, ensuring the perception of value for money and customer care is entrenched in minds of our clients.• Supervisory service for internal and external clients – decision making authority• Work under pressure• Staff compliance, SOP’s quality standards, better processes• Management and customer meetings• HR processes – interviews, hire, disciplinary processes while all laws followed• Management of a team situated on different customer sites, controlling equipment• Extensive travelling• Motivate, train and performance feedback for staffPersonal growth and development is always a ongoing goal.

• Personal Assistant

  • May 2008 - Sep 2016

  Personal assistant to 4 directors and 2 senior executives in different in industries. Adhering to all requests per senior manager and assisting with different functions. I was the only PA available and attending to everything in a timeous manner.- Time management - Excellent- Trusting relationship - excellent- All travel bookings, flight, cars, hotels, dinner bookings- All administrative requirements - Minutes, letters, reporting and adhoc- Organising and catering for company events- Controlling and maintaining of pool vehiclesStationary and grocery ordering and controlling