Experience

SGCH

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Income Recovery Officer

  • Mar 2021 - Present

  • Taking responsibility for delivering high quality customer focused services• Managing relationships with internal and external partners to ensure a shared focus on improving outcomes for clients• Showing respect, courtesy and fairness when interacting with clients• Working with clients to develop and implement repayment plans with care, persistence and understanding• Responding quickly to circumstances where repayment plans are not being implemented by clients, and seeking to understand the underlying issues and their needs so appropriate referrals to support services can be made• Understanding and operating under the provisions of NSW residential tenancies legislation (Residential Tenancies Act 2010), including taking matters to the NSW Civil and Administrative Tribunal (NCAT)• Preparing briefing notes and Submissions for NCAT Hearing• Following SGCH policies and procedures to deliver best practice services• Working with clients so they understand their rights and responsibilities under the Residential Tenancies Act 2010• Participating in service planning and policy development in tenancy matters specifically in relation to income management to support more proactive early intervention approaches• Supporting team members to deliver the best services they can by sharing knowledge and skills, and working together to resolve challenging situations• Attending workplace health and safety training Show less

• Business Support Officer

  • Dec 2018 - Mar 2021

  • Responsible for managing office services by ensuring office operations and procedures are organised• Provide direct administrative supports as needed, including scheduling meetings, events, maintaining calendars, doing audits, and creating reports• Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff• Manage office supplies and place orders as necessary• Overseeing the day-to-day activities of the office as the main point of contact • Perform receptionist duties: greet visitors, and answer and direct phone calls• Coordinate with IT department on all office equipment issues• Ensure filing systems are maintained and regularly updated• Establish and monitor procedures for record keeping• Receive and sort incoming mail and deliveries, and manage outgoing mail• Keeping management informed by reviewing and analysing special reports; summarising information; identifying trends.• Develop and maintain collaborative networks and relationships with key internal and external stakeholder groups.• Contributing to team effort by accomplishing related results as needed• Overseeing vehicle fleet management• Liaising with facility management relating to maintenance, cleaning, catering and security services• Maintaining a safe and secure working environment Show less



DHL Supply Chain

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Representative

  • May 2017 - Dec 2018

  Direct to patient – Abbott Nutrition (1 Manufacturer) • Receiving inbound and making outbound calls from and to customers • Informing customers regarding the status of their deliveries • Tracking customer activity including documentation and complaints • Updating CRM system with client details • Data entry and processing onto Excel spread sheets • Liaising with internal departments such as the Warehouse and Transport team Direct to Market – (24 Manufacturers) • Placing orders for pharmacies and hospitals. • Liaising with the warehouse regarding dispatching of orders • Communicating with transport team regarding delivery of urgent orders • Follow up with internal and external stakeholders regarding their queries • Prioritizing the most urgent to least urgent orders accordingly • Keying orders into the Oracle system before the cut off times of each manufacturer. • Managing inbox Show less



Broadspectrum

• Australia
• Facilities Services
• 700 & Above Employee

• Customer solutions officer

  • Apr 2016 - May 2017

  • Ensure all contract SLA targets are achieved for inbound/outbound call resolution and follow up • Managing work orders to meet agreed targets, standards and key performance indicators. • Offering excellent customer care to all stakeholders. • Undertaking training and development programs to achieve individual and team prescribed targets. • Providing support to all team members of the Contact Centre through sharing knowledge and cross training. • Meeting deadlines and key targets as set by the management team. Show less



The Smiths Family

• Sydney, Australia

• Administrative Assistant

  • Dec 2015 - Apr 2016

  • Establish collaborative relationships with key stakeholders, including clients, donors, board members and management, to achieve service targets and keep up to date with best practice developments in social service (including communication technologies). • Data entry including maintaining accurate, up-to-date records in line with state and federal government reporting policies • Plan, implement and review advertising & marketing strategy, including on-line web content. • Keep abreast of and adhere to consumer law, working with children and WH&S requirements. • Perform risk assessments where necessary. Show less