Experience

Muck Rack

• United States
• Software Development
• 200 - 300 Employee

• CRM Administrator

  • Jul 2023 - Present

  Technical lead on a transition from Hubspot to Salesforce. Responsible for dissecting prior tech debt and remapping internal processes to Salesforce best practices as well as providing user training materials and guidance. Experienced in stakeholder management, project management, requirement gathering, data analysis, building CRM infrastructure including reporting dashboards, and automations. Acts as a trusted advisor for Go-To-Market management. Recognized with employee of the quarter… Show more Technical lead on a transition from Hubspot to Salesforce. Responsible for dissecting prior tech debt and remapping internal processes to Salesforce best practices as well as providing user training materials and guidance. Experienced in stakeholder management, project management, requirement gathering, data analysis, building CRM infrastructure including reporting dashboards, and automations. Acts as a trusted advisor for Go-To-Market management. Recognized with employee of the quarter award Q2 2022 for exemplifying company core values. Has configured custom objects and integrations including API apps. Subject Matter Expert for an integration between internal product databases and Hubspot/Salesforce instances including presenting demos and fielding questions from a GTM team of 150+.

• CRM Analyst

  • Mar 2022 - Jul 2023



AdOutreach

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Sales Coordinator

  • Jun 2021 - Mar 2022

  Primary procurer and admin for a tech stack including Hubspot, Zapier, Aircall, Kixie, Aloware, Sakari, Vidyard, Scheduleonce, Kajabi, and Close.io. In addition, spearheaded the data migration and mapping for the transition of ~100k contacts into Hubspot in conjunction with outside vendors. Acted as sales support for a team generating over 1 million in new revenue monthly. Responsibilities included lead scoring/assignment. Running team wide meetings. Interviewing and hiring new reps. As… Show more Primary procurer and admin for a tech stack including Hubspot, Zapier, Aircall, Kixie, Aloware, Sakari, Vidyard, Scheduleonce, Kajabi, and Close.io. In addition, spearheaded the data migration and mapping for the transition of ~100k contacts into Hubspot in conjunction with outside vendors. Acted as sales support for a team generating over 1 million in new revenue monthly. Responsibilities included lead scoring/assignment. Running team wide meetings. Interviewing and hiring new reps. As well as onboarding, training, and acting as a subject matter resource for both a setting and closing team. Performed sales analytics duties such as developing KPI reports and dashboards to monitor pipeline and forecast. Worked cross functionally to create alignment between sales, marketing, and client success. Created cross functional SOPs to outline clear processes for scaling and building out new lead funnels in a functional manner for usage by sales reps. Show less



ePayPolicy

• United States
• Insurance
• 1 - 100 Employee

• Inside Sales Representative

  • Aug 2020 - Dec 2020

  Covered full sales cycle offering a payment processing platform specifically for insurance agencies. Averaged 80+ outbound dials a day as well as cold emails to set appointments with agency owners and accounting managers. Recorded and visualized data within Salesforce Lightning. Prioritized discovery questions and client pain point identification to match agencies with tailored solutions tied to their internal processes.



Realtor.com

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Account Executive - Mortgage Division

  • Sep 2019 - Aug 2020

  Worked full cold call sales cycle in Salesforce from sourcing to closing. Also handled post sales responsibilities including retention and upsell/cross selling. Evaluated client acquisition strategies for Mortgage Brokerages. Acted as a consultant to clients to orchestrate multi state lead campaigns. Worked closely with management to develop demo materials and internal scripting. Generated targeted lead lists for the sales team using Salesforce data. Averaged 7k in new… Show more Worked full cold call sales cycle in Salesforce from sourcing to closing. Also handled post sales responsibilities including retention and upsell/cross selling. Evaluated client acquisition strategies for Mortgage Brokerages. Acted as a consultant to clients to orchestrate multi state lead campaigns. Worked closely with management to develop demo materials and internal scripting. Generated targeted lead lists for the sales team using Salesforce data. Averaged 7k in new launched monthly revenue per month against a 6k quota, with average total contract values over 10k. Recognized with Top Rookie award for highest launch revenue in first month in department. Show less



Opcity

• United States
• Real Estate
• 1 - 100 Employee

• Consumer Experience Specialist

  • Oct 2018 - Sep 2019

  Efficiently managed conversations with home buyers and real estate agents to drive closes for Opcity. Including developing new processes and scripting for specific client situations. One of the top performing reps in the history of the team, regularly surpassing 130% of quota. Top rep by volume for December 2018, April 2019, May 2019 and June 2019.

• Client Success Representative

  • Apr 2018 - Sep 2018

  Effectively screened potential home buyers for live transfer to real estate agents and loan officers. Utilized a blend of customer service and sales acumen to convert online leads into actionable conversations. Consistently a top 20% performer through a mix of high dials, high talk time, and excellent conversion rates. Maintained extremely high internal quality grades throughout tenure and was a 2 time quality bonus recipient.



Main Street Hub

• Technology, Information and Internet
• 1 - 100 Employee

• Inside Sales Representative

  • Feb 2017 - Mar 2018

  Worked full sales cycle from self generating leads to setting appointments with qualified Decision Makers to closing deals. Identified Pain Points and introduced service offerings to address customer acquisition and retention concerns for Small Businesses. Utilized high volume cold calling, email outreach and text reminders to efficiently work pipeline in Salesforce CRM.



Visible Impact, Part of The Futurum Group

• United States
• Marketing Services
• 1 - 100 Employee

• Sales Development Representative

  • Jan 2016 - Feb 2017

  Leveraged a combination of LinkedIn Sales Navigator, email and “warm calling” to develop a lead generating system. The purpose of this was to set sales meetings with self generated cold leads fitting the sales target profile. Used statistical analysis to determine ideal message types, message timings, ideal target characteristics, conversion rates and quality of leads. Succeeded in scheduling and handing off dozens of appointments with director and C level executives at… Show more Leveraged a combination of LinkedIn Sales Navigator, email and “warm calling” to develop a lead generating system. The purpose of this was to set sales meetings with self generated cold leads fitting the sales target profile. Used statistical analysis to determine ideal message types, message timings, ideal target characteristics, conversion rates and quality of leads. Succeeded in scheduling and handing off dozens of appointments with director and C level executives at medium to large size companies. Show less



REbranding360

• Director of Administration

  • Jan 2015 - Dec 2015

  Houston, Texas Area Developed new systems to drastically increase efficiency and consistency in the areas of internal product fulfillment, onboarding of new employees in all departments, and payroll to entire staff including sales commission sheets for sales representatives. Naturally gravitated towards sales, acted in an unofficial sales enablement role to assist the salesforce and help both increase deal size and reduce employee turnover. Maintained an exemplary track record of customer service… Show more Developed new systems to drastically increase efficiency and consistency in the areas of internal product fulfillment, onboarding of new employees in all departments, and payroll to entire staff including sales commission sheets for sales representatives. Naturally gravitated towards sales, acted in an unofficial sales enablement role to assist the salesforce and help both increase deal size and reduce employee turnover. Maintained an exemplary track record of customer service interactions coordinating product fulfillment, product upsales and new client acquisition. Personally sold thousands of dollars worth of product despite holding a human resources oriented position. Show less



IntroVisuals

• Administrative intern

  • Nov 2014 - Jan 2015