Digital Product Manager

• Apr 2022 - Present

•Managing the digital roadmap – work closely with strategic partners to understand their objectives, define scope for new features and ongoing feature enhancements, including management of a prioritized backlog • Own the end-to-end product lifecycle from conception to launch, ensuring team delivery commitments are successfully met at each stage along the way • Work with designers, technology teams and stakeholders across risk, operations, contact center and branch to ensure products are built to spec • Write product requirements and lead user story development sessions in a cross-functional setting • Perform user acceptance testing on products and new features, working with technology teams to troubleshoot and resolve identified issues • Support product launch and rollout activities (marketing, internal communications, operational readiness) • Perform research and analysis on competitive and industry issues, trends and capabilities to drive innovative service and product enhancements in addition to validating stakeholder needs. • Gather and analyze feedback in support of continuous improvement to our member experience • Ensure effective internal and external communication with all stakeholders regarding product development process Show less

Product Management

• Oct 2020 - Jun 2022

• Lead strategy meetings with Sales associates for Go-To-Market and creation of Customer Onboarding Packages. • Supervised the Marketing team to create Value Proposition of E-Learning platform and hold Ideal Customer Profile (ICP) workshop with marketing analysts. • Evangelized product-market-fit to key stakeholders using performance metrics and user research. • Validated product solution with A/B test and showcased communication skills to potential customers and buyers. • Guest Lecturer for enterprise education course: Healthcare Data Anonymization in Blockchain. Show less

• Apr 2020 - Jun 2022

• Wrote executive summary and SOW for creating interoperability in patient health information and HIPPA- Compliant Genotyping Information for BC Government of Canada • Produced project roadmaps, project milestones and consolidated information to distribute roles and tasks for successful development of Supply Chain tracking software.• Wrote User Stories for different Development Phases and managed UX/UI implementation with designers and developers• Operational Management using Clickup, Notion and G Suite for Daily Standup and Altassian Jira for Scrum Sessions Show less

• Jul 2019 - Apr 2020

• Compose high-level business and user requirements into functional requirements in Atlassian Jira.• Work with the Senior Technical Lead to identify, anticipate, assess, manage and resolve product functionality issues and roadmap deliverables. • Initiate IRAP applications and project pitching to APMA, CTA and the FlyGTA. • Analyze market data on tokenized asset and blockchain applications in North America and Asia.

Clinic Technician

• Oct 2018 - Feb 2019

Clinic Technician at the University of Optometry Clinic Leader of a three person team that prepares patient measurements and optometric test results for Doctors and Researchers, manage patient reception, screening and referrals. Medical equipment maneuvering, such as conducting Optical Coherence Tomography, Heidelberg Retina Tomography, taking Fundus Photography and pachymetry. Contribute to data analysis and testing result interpretations. Working in a fast-paced clinic with the majority of the patient being elders and children, I have acquired exceptional skills communicating with a diverse patient demographic, especially with the elders and customer with disabilities. Show less

Administrative Assistant

• May 2015 - Aug 2015

Multi-tasking in file management and daily operations, contributing streamline project design and restoration, providing administrative assistance for the Support department and oversee document validation and publication. Multi-tasking in file management and daily operations, contributing streamline project design and restoration, providing administrative assistance for the Support department and oversee document validation and publication.