O365 Business Analyst

• Oct 2019 - Present

Business Analyst

• Dec 2018 - Sep 2019

• Performed Gap Analysis to identify areas of improvement and suggested process design• Understand the business requirements and identified gaps in different processes and implemented process improvement initiatives across the business improvement model.• Analysed and captured the ‘As-Is’ business process, analysed the business problems and along with the requirements, subsequently created the ‘To-Be’ business process, whilst working collaboratively with IT. • Applied business logic methodology to create new and improved Business Process Architecture while working together with relevant stakeholders• Designed process models based on the new architecture and requirements using MS Visio• Gathered business and stakeholder requirements by reviewing project documentation, hosting workshops, delivering presentations and interviewing direct end users, being careful to ask the right questions to ensure nothing was missed.• Conducted meetings/presentations with application teams (both on-shore and off-shore), to elicit functional requirements and document current business processes.• Managed project documentation repository using SharePoint.Assisted with UAT, developing and maintaining quality procedures, and ensured that appropriate documentation is in place.