Experience

Budge Budge Institute of Technology (BBIT)

• IT Services and IT Consulting
• 100 - 200 Employee

• Assistant Professor

  • Oct 2020 - Present

• Lecturer

  • Jul 2016 - Aug 2021

  • Taking Theory and Laboratory Classes of ETCE Dept. ( Polytechnic College ) • Responsible for quarterly Departmental Audit of Laboratories and documentation. ( Polytechnic College )• Help the Teacher In Charge to set up the new Labs of ETCE Dept. ( Polytechnic College ) • Help the Teacher In Charge to develop the old Labs of ETCE Dept. ( Polytechnic College ) • Help the Teacher In Charge for all documentation and update related issues.• Working as active member in routine committee.• Working as Active Exam Cell Member & help the In charge to control the exam related activities Polytechnic College Show less

• Technical Assistant

  • Jul 2012 - Jul 2016

  • Taking Lab Classes of ETCE Dept. ( Polytechnic College ) • Help the Teacher In Charge to set up the new Labs of ETCE Dept. ( Polytechnic College ) • Help the Teacher In Charge to develop the old Labs of ETCE Dept. ( Polytechnic College ) • Help the Teacher In Charge for all documentation and update related issues.• Working as active member in Departmental attendance committee.• Worked as Active Exam Cell Member & help the Incharge to control the exam related activities Polytechnic College• Worked as a member of Routine committee in Polytechnic College Show less



Capital Business Systems Limited

• Kolkata, West Bengal, India

• Assistant Territory Leader

  • Oct 2011 - Jun 2012

  • Managing Services of Electronic Cheque Deposit Machine in Eastern Region of India. • Handling service escalations of key accounts include SBI, PNB, CBI, UBI, Allahabad Bank etc. • Ensuring collection of payments • Ensuring high level of motivation in Team. • Connect customers to grow future business prospects and realized customer needs. • Responsible for the marketing of Electronic Cheque Deposit Machine in Eastern Region of India. • Responsible for marketing of Document Management System in Eastern Region of India. Show less



Redington Limited

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Regional Coordinator (EAST)

  • Jul 2010 - Aug 2011

  • Ensuring Initialization of operation after hand over of new service centers by administration department. • Organizing Mandatory and Need Base Training for employees to groom their professional skills. • Making Capacity & Capability planning of trained Manpower for smooth running of operation. • Working as 3rd Level of Escalation for HP East Service Delivery. • Handling HP and Customer Escalations for entire East Service Delivery Operation and provide end to end solution to the same. • Working as Single Point of Contact for HP Key Accounts includes CRPF, Bank of Baroda, Bank of India, ICICI Prudential, UBI, Ashoke Leyland, BHEL, TATA Group etc to manage service delivery in a better controlled way. • Monitoring of Open Job Reports daily basis to find out gaps and implement correct Plan of action which will ensure better control on Service Delivery. • Monitoring & Managing Reverse Logistic Process by continuous following ups on IGSO Loan Inventory Report. • Ensuring Implementation and Running HP Programs includes Service Qualifications Programs like HP ODD control program, PPMC/PPMD control program, TAT control program, Re-Repair control program etc. • Analyzing BFT and NWC Reports and proactively working with Higher Management on the outcomes. • Implementation of New Processes which are cost effective and give continuous improvement in the field of Service Delivery. • Providing training of HP web based software tools to all service centers of East Region. • Providing HP CRM training to all Coordinators and team leaders. • Ensuring Continual Improvements of utilization of CRM by provide training on the same to all coordinators of East Location. • Ensure high level of motivation in Team. Show less



RT Outsourcing Services Ltd

• India
• Computer Hardware Manufacturing
• 300 - 400 Employee

• Quality & Process Owner (EAST)

  • Dec 2008 - Jul 2010

  • Quality & Process Audit for all Service Centers of HP owned by RT Outsourcing Services Ltd in EAST Region. • Ensuring Certification Audit before Starting of new HP Service Centre as per Process and guide lines of HP which includes: a) Infrastructural Audit b) Facility Audit c) Admin Audit d) Resource Availability & Capability Audit. • Ensuring Spare Stock Audit of all audited locations • Ensure Closers of All Audit Points. • QMC of repaired Units • Implementation of New Processes which are cost effective and give continuous improvement in the field of Service Delivery. • Assist Regional Manager by Central Co-ordination with Location Managers. • Organize Mandatory and Need Base Training for employees to groom their professional skills. • Capacity & Capability planning of trained Manpower. • Ensure high level of motivation in Team. • Ensuring locations are maintaining HP and Internal Certifications. • Ensuring Implementation and Running HP Program includes Service Qualifications Programs for HP certification, PPMC control program. • Continual Improvements of utilization of Internal Software by all East RHP Location. • Monitoring Open Call Reports daily basis to find out gaps and ensure correct Plan of action which will ensure better control on Service Delivery • Monitoring HP Trade Open job Reports on daily basis and coordinating with Location in charges to take action to close accordingly. • Monitoring & Managing Reverse Logistic Process by continuous following ups on IGSO Loan Inventory Report. • Handling HP Escalations. Show less



D-Link India Limited

• India
• Computer Networking Products
• 700 & Above Employee

• Customer Service Engineer

  • Jan 2008 - Nov 2008

  • Diagnosing and fault Finding of System boards & Networking Products. • Testing & chip level repairing of Gigabyte System boards & D-link networking products like Internal Modems, External Modems, LAN cards, Broadband Routers, Switches etc. • Quality Checking of Repaired Units. • Configuring Broadband routers like GLB 502T and DSL products. • Customer Dealings. • Diagnosing and fault Finding of System boards & Networking Products. • Testing & chip level repairing of Gigabyte System boards & D-link networking products like Internal Modems, External Modems, LAN cards, Broadband Routers, Switches etc. • Quality Checking of Repaired Units. • Configuring Broadband routers like GLB 502T and DSL products. • Customer Dealings.



HDFC Bank

• India
• Banking
• 700 & Above Employee

• Senior Sales Officer

  • Aug 2007 - Jan 2008

  • Responsible for Current Account Opening. • Responsible for ensuing for Personal Loan of High value Customers • Help the Team Leader for coordinating within the team. • Responsible for Current Account Opening. • Responsible for ensuing for Personal Loan of High value Customers • Help the Team Leader for coordinating within the team.