Arindam Deb

Support Engineer I at Synoptek
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Saint John, New Brunswick, Canada, CA
Languages
  • English Full professional proficiency
  • Hindi Native or bilingual proficiency
  • Bengali Native or bilingual proficiency
  • Assamese Native or bilingual proficiency
  • Gujarati Elementary proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • CompTIA Network+ (N10-007) Cert Prep: 5 Securing TCP/IP
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Amazon Web Services SysOps Administrator - Associate
    Simplilearn
    Sep, 2020
    - Nov, 2024
  • Microsoft Certified Associate: Azure Administrator AZ-104
    Simplilearn
    Jul, 2020
    - Nov, 2024
  • Microsoft Azure Fundamentals
    Simplilearn
    Jun, 2020
    - Nov, 2024
  • Introduction to Cybersecurity
    Simplilearn
    Apr, 2020
    - Nov, 2024
  • Global Networking Professional
    IIHT Ltd
    Jan, 2009
    - Nov, 2024
  • Jetking Certified Hardware and Networking Professional
    Jetking Infotrain Limited
    Dec, 2006
    - Nov, 2024
  • Microsoft Certified Professional (MCP)
    Microsoft
    Dec, 2006
    - Nov, 2024

Experience

  • Synoptek
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Support Engineer I
      • Dec 2022 - Present

      Providing 24/7 Tier 1 remote user support to multiple locations nationwide, and US through calls and emails Troubleshooting and logging all customer calls in a time efficient manner to minimize downtime Accurately and correctly escalating Service Requests while following existing policies and procedures Provide support for Server, Desktop, laptop, monitor, network connections, printers, mobile devices Troubleshoot the cause of problems, and taking action to prevent problems from recurring Analyse and resolve support requests according to the service level agreements with the caller,and escalating the issue when necessary Adhere to ticketing processes and documents issues appropriately and in a timely fashion. Show less

  • Walmart Canada
    • Canada
    • Retail
    • 700 & Above Employee
    • Associate
      • Oct 2021 - Present

  • Xplore Inc.
    • Canada
    • Telecommunications
    • 500 - 600 Employee
    • Technical Support Specialist
      • Jul 2022 - Aug 2022

  • I-Engineering, Inc.
    • United States
    • Information Technology & Services
    • 100 - 200 Employee
    • Product Support Engineer
      • Oct 2017 - Aug 2021

      Support of business infrastructure. Day to day support of entire IT product lines . Performed DevOps for Windows platforms (GitHub, SVN, VS Studio). Monitored developed applications.. Ensured on-time delivery of content. Manual Live, UAT sites Backups. SVN ,TFS Server for Source control, Versioning and Bug fix maintenance , Release. IP Bindings, Rules and Port management in Firewall Hosting web application in IIS 7.0, 7.5, 8.0 Support of business infrastructure. Day to day support of entire IT product lines . Performed DevOps for Windows platforms (GitHub, SVN, VS Studio). Monitored developed applications.. Ensured on-time delivery of content. Manual Live, UAT sites Backups. SVN ,TFS Server for Source control, Versioning and Bug fix maintenance , Release. IP Bindings, Rules and Port management in Firewall Hosting web application in IIS 7.0, 7.5, 8.0

  • Synoverge Technologies Pvt. Ltd.
    • India
    • Information Technology & Services
    • 200 - 300 Employee
    • ITIM-Executive
      • Feb 2014 - Oct 2017

      • Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related in infrastructure. • Support the day-to-day operations and User’s desktop related issues. • Managing servers (Windows, Linux) for our environment. • Managing and Administering Active Directory, DNS, and DHCP. • Managing Cyberoam Firewall. • Hosting and Managing sites on IIS. • Publishing codes and uploaded on UAT and Live servers. • Managing TFS, SVN, Jenkings, Mantis and Bugtackers. • Administering Microsoft Lync 2010, Share Point 2010 and 2013. • Managing Database servers. • AWS (Instance creation and configuration) Show less

  • TEQUE7
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Web Designer
      • Jul 2013 - Feb 2014

  • Contech BPO Pvt Ltd
    • Ahmedabad, Gujarat, India
    • System Administrator
      • Dec 2009 - Aug 2010

Education

  • NBCC (New Brunswick Community College)
    Postgraduate Degree, Cybersecurity
    2021 - 2022
  • Sikkim Manipal University - Distance Education
    Master of Computer Applications - MCA, Computer Programming, Specific Applications
    2013 - 2017
  • Krantiguru Shyamji Krishna Verma Kachchh University, Kachchh
    BCA, Computer Science
    2010 - 2013
  • IIHT Ltd
    Gnet Pro, Computer Systems Networking and Telecommunications
    2007 - 2009
  • Jetking Infotrain Limited
    JCHNP, Hardware and Networking
    2005 - 2006
  • S P Higher Secondary School
    HSC, Sceince
    2003 - 2005
  • Vivekananda Vidyapith High Schhol
    SSC, B

Community

You need to have a working account to view this content. Click here to join now