Experience

Allita Hotels and Resorts

• India
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Jul 2021 - Present



Regenta Central Antarim

• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Nov 2020 - Apr 2021



Allita Hotels and Resorts

• India
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Nov 2019 - Jul 2020

  Results-driven Assistant Front Office Manager with 4 years of experience in the fast-paced environment of a 35-room boutique hotel. Proficiently assist in overseeing all front desk operations, ensuring smooth check-ins, check-outs, and guest services. Skilled in managing reservations, responding to inquiries, and resolving guest issues promptly and courteously. Collaborate with the Front Office Manager to train and mentor front desk staff to deliver exceptional customer service. Proactively contribute to revenue growth by upselling hotel amenities and optimizing room occupancy. Committed to maintaining a welcoming atmosphere and ensuring guests' satisfaction throughout their stay. Adept at utilizing hospitality software systems to streamline processes and enhance overall operational efficiency. Show less



The Astor Hotel Kolkata

• India
• Hospitality
• 1 - 100 Employee

• • Apr 2018 - Oct 2019

  As a Front Office Executive, I am responsible for ensuring a seamless and welcoming experience for guests and visitors. With strong communication and interpersonal skills, I excel in managing inquiries, reservations, and check-ins, providing exceptional customer service. My attention to detail and organizational abilities enable me to handle administrative tasks efficiently, such as managing phone calls, emails, and maintaining records. As the first point of contact, I am dedicated to creating a positive and professional atmosphere, leaving a lasting impression on guests while contributing to the overall success of the organization. Show less

• • Dec 2016 - Mar 2018

  As a Junior Front Office Executive, I am responsible for providing exceptional customer service and ensuring a smooth and welcoming experience for guests. With strong organizational skills, I efficiently handle check-ins, check-outs, and reservations, maintaining accurate records and handling payment transactions. I actively engage with guests to address inquiries, resolve issues, and offer personalized assistance, creating a positive and lasting impression. As part of a collaborative team, I contribute to the efficient functioning of the front desk while upholding the highest standards of professionalism and hospitality. My dedication to delivering excellent service makes me an asset in maintaining a warm and inviting atmosphere for guests. Show less

• • Jan 2015 - Nov 2016

  As a Front Office Associate, I am dedicated to delivering exceptional guest experiences through efficient and courteous service. With a keen eye for detail, I excel in managing check-ins, check-outs, and reservations, ensuring accuracy and promptness at all times. Proficient in handling inquiries, resolving guest concerns, and providing valuable information about the property and local attractions. I am committed to maintaining a warm and welcoming atmosphere, creating a positive first impression for guests. Adaptable and proactive, I thrive in fast-paced environments while maintaining a strong focus on guest satisfaction and teamwork. Show less