Experience

ClearlyRated

• United States
• Software Development
• 1 - 100 Employee

• Product Marketing Specialist

  • Nov 2021 - Present

• Marketing Coordinator

  • Feb 2021 - Nov 2021

• Office Coordinator

  • Oct 2019 - Feb 2021



Blue Bottle Coffee

• United States
• Food and Beverage Services
• 500 - 600 Employee

• Retail Coffee Trainer

  • Apr 2018 - Jun 2019

  Facilitated high-impact hard (coffee) and soft (hospitality and feedback) skill training for new employees and existing retail teams. Collaborated with national L&D, People, and Retail partners to continuously update and refine our training curriculum, strategy, and reporting. Travelled independently to satellite markets to train and support new cafe openings. Performed cafe QA visits to ensure market-wide consistency of coffee quality, hospitality, and cafe presentation. Developed, planned… Show more Facilitated high-impact hard (coffee) and soft (hospitality and feedback) skill training for new employees and existing retail teams. Collaborated with national L&D, People, and Retail partners to continuously update and refine our training curriculum, strategy, and reporting. Travelled independently to satellite markets to train and support new cafe openings. Performed cafe QA visits to ensure market-wide consistency of coffee quality, hospitality, and cafe presentation. Developed, planned, and executed extended coffee learning seminars to support staff engagement and professional development.

• Cafe Leader

  • Sep 2016 - Apr 2018

  I've been a Cafe Leader at two different Blue Bottle locations in New York. First in Williamsburg, where I oversaw daily operations of the cafe located within our production space at the time. I then, with the help of our New Cafe Opening team, opened and operated our cafe at 4 World Trade Center. World Trade Center is one of Blue Bottle's most visible locations in New York City, as well as the most logistically challenging due to security concerns.

• Lead Barista

  • Sep 2015 - Sep 2016

  Was the point of contact for all hospitality issues. Proactively tried to address all guests needs before they knew they had them. Used excellent judgment to escalate relevant issues to management. Actively shared Blue Bottle’s vision and commitment to sustainability and deliciousness with all guests.

• Barista

  • Oct 2014 - Sep 2015

  Part of the opening team of the Bryant Park cafe in Midtown Manhattan. Created a community of regulars in a neighborhood known for hustle and fast, impersonal service.



Mattie B's Public House

• Craft Beer Specialist

  • 2013 - 2014



3 Cups - Coffee, Tea, Wine

• Barista

  • Oct 2012 - Aug 2013