Experience

Hanging Gardens of Bali

• Indonesia
• Hospitality
• 1 - 100 Employee

• Executive Housekeeper

  • May 2023 - Present

  - Make sure the quality of housekeeping and laundry services is always at the highest standard. - Ensure team members are properly trained and have the tools and equipments to carry out job duties. - Create and maintain interior and exterior standards of cleanliness. - Works effectively with engineering department on maintenance needs. - Responsible for daily arrival room allocation on VHP system. - Act as manager on duty during weekend once a month. - Promptly addresses and resolves guest requests, concerns, or issues, and effectively communicates them to the General Manager. - Daily room inspections of 44 private villas and public area. - Actively train and develop team members for future growth. Show less



Oberoi Hotels & Resorts

• India
• Hospitality
• 700 & Above Employee

• Executive Housekeeper

  • Jul 2022 - May 2023

  - Responsible for the day-to-day operations of Housekeeping, Laundry, Landscaping, and Pest Control Department.- Manage inhouse laundry operations- Adhere to operating budgets and correct for shortfalls.- Create and maintain interior and exterior standards of cleanliness.- Forecast needs and adjust staffing levels as required.- Create hotel plants booklet for guest use.- Conduct nature walk as a part of weekly guest activities.- Become hotel photoshoot model.- Daily room inspections and public area inspections.- Lead and monitor hotel landscaping with total 21 gardeners team- Maintain cleanliness & tidiness hotel's herb garden Show less

• Assistant Executive Housekeeper

  • Oct 2019 - Jun 2022

  - Responsible for the day-to-day operations of Housekeeping, Laundry, Landscaping, and Pest Control Department.- Assisted staff in completing tasks and corrected performance issues.- Administered budget and accounted for all supplies.- Maintained exceptional standards of cleanliness and performance.- Assessed guest satisfaction and developed improvement plans.- Monitored in house laundry operation.- Conducted inspections of 50 guest rooms and public areas.

• Assistant Executive Housekeeper

  • Jul 2017 - Oct 2019

  - Attended or conducted a pre-shift brief meeting at 8am and 5pm daily.- Deal with suppliers and vendors for the department.- Maintained guest lost and found and guest laundry services(outsourced).- Checked & maintained equipment to ensure that it is in working order.- Ensured all 74 guest rooms were cleaned properly and up to hotelstandards.- Assisted executive housekeeper in forecasting, including scheduling.



The Oberoi Group

• India
• Hospitality
• 700 & Above Employee

• Corporate Management Trainee

  • Jun 2015 - Jun 2017

  Oberoi Centre of Learning and Development (OCLD) in New Delhi, India Executive Stage professional experience at The Oberoi Vanyavilas, India Intermediate Stage professional experience at The Oberoi Rajvilas, India & Trident Jaipur, India Foundation Stage professional experience at The Oberoi Mumbai, India Hotel Skills Development at The Oberoi New Delhi, The Oberoi Gurgaon, Trident Gurgaon Oberoi Centre of Learning and Development (OCLD) in New Delhi, India Executive Stage professional experience at The Oberoi Vanyavilas, India Intermediate Stage professional experience at The Oberoi Rajvilas, India & Trident Jaipur, India Foundation Stage professional experience at The Oberoi Mumbai, India Hotel Skills Development at The Oberoi New Delhi, The Oberoi Gurgaon, Trident Gurgaon



The Oberoi Beach Resort Bali

• Food and Beverage Assistant

  • Dec 2010 - Jun 2015

  - Assisted in maximizing revenue in food and beverage outlets. - Handled breakfast, lunch, and dinner opeartion. - Handled in room dining operation. - Worked as a bartender for 9 months. - Assisted in maximizing revenue in food and beverage outlets. - Handled breakfast, lunch, and dinner opeartion. - Handled in room dining operation. - Worked as a bartender for 9 months.