Experience

Turi Beach Resort By Nongsa Resorts - Awarded With The Best Resort In Batam Award In 2014

• Indonesia
• Hospitality
• 1 - 100 Employee

• FO Supervisor at Turi Beach, Nongsa Resort, Batam

  • Feb 2013 - Present

  Register guests and assign rooms, accomodate special request whenever possible, assist in pre registration and blocking of room for reservations, throughly understand and adhere to proper credit, check cashing and check handling policies and prosedures, effective selling techniques to sell rooms and promote orher services of the hotel, posses a working knowledge of the reservation department and take same day reservation and future reservations when necessery, know to use and maintain SDB used by guests, daily briefing before start to work, coordinate guest room maintain work with thebengineering and maintenance division, make guest reservations forbferey or other forms of transportation when requested, handle guest complaints, report any unusual occurrences or request to the manager or designated manager, maintain the cleanlines and neatness of the front desk and working area, prepare rhe necessary monthly statistics or required by the local goverment, ascertain all the RC is completely filledbub by guest and properly updating on the computer as well as the rate before night audit activity, understand that business demands sometimes make it necessary to move employees from their accustomed shift/section, perform any orher duties and responsibilities as may be assigned by superiors. Best employee of the month / february 2014 Show less



Hermes Palace Hotel Managed by BENCOOLEN

• Medan Area, North Sumatera, Indonesia

• Guest Service Agent

  • Aug 2012 - Jan 2013



Harris Resort Batam

• Front Desk Agent

  • Sep 2011 - Aug 2012



BATAM VIEW BEACH RESORT

• Batam

• Front Desk Agent

  • Feb 2009 - Sep 2011

  Front desk agent Check in check out procedure Able to operate Myoh, Rhapsody Achieve multitask and outstanding Communication skill Candidate of best employee of the month Reporting Front desk agent Check in check out procedure Able to operate Myoh, Rhapsody Achieve multitask and outstanding Communication skill Candidate of best employee of the month Reporting



PERMATA HATI HOTEL

• Banda Aceh Area, Aceh, Indonesia

• front desk agent/receptionist

  • Jan 2008 - Jul 2008

  Front desk agent Customer Service Check in check out procedure Front desk agent Customer Service Check in check out procedure



Batam View Beach Resort

• Batam

• Front office training

  • Jun 2007 - Dec 2007

  Front office training (Practicum of my studies) Best trainee during my job trained Front office training (Practicum of my studies) Best trainee during my job trained