Experience

Hotel Sunshine - India

• India
• Hospitality
• 1 - 100 Employee

• General Manager Operations

  • Jul 2019 - Present

  • Fully responsible for all aspects of all departments. Support and work with all Head of Departments in all aspects of running this hotel. Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Ensure SOP implementation in all departments and check the same during routine operational checks. Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc). Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Incharge & Chef. Monitor the co-ordination between all departments for smooth & efficient operations. Assessing and reviewing customer satisfaction and service recovery process. Meet all dept. heads to review & train the staff to upkeep the human capital. Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization. Be on available on call 24 hours a day to resolve any urgent problems on emergencies. Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business Show less

• Corporate Operations Manager

  • Jun 2017 - Jun 2019

  Connected with clients and developed strategies to achieve sales and customer service goals. Developed initiatives for process improvement and reviewed and assessed ongoing operations.Contributed to proposal and contract development, negotiations and meetings.

• Room Division Manager

  • Oct 2016 - Jun 2017

  Forecasting • Financial Goals • Cost Management • Coaching • Customer Service • Administration • Leisure Industry • Property Management • First Impressions • Upselling • Commercial Awareness • Office Administration • Office Operations • Leadership • Customer Experience • Customer Data • Key Performance Indicators • Soft Skills • Business Relationship Management • Business Intelligence (BI) • Guest Services • Guest Satisfaction • Business Initiatives

• Front Office Manager

  • Oct 2014 - Oct 2016

  Having knowledge hotelier software on which the front office reports are updated,Maintaining duty roaster for front office staff . Having knowledge of handling online reservations, Maintaining expected arrivals & departure reports on daily basis,Being prime staff for guest dealing check/in check/out, billing, complaints & other information that is demanded by guest has to be cared.

• Front Office Executive

  • Sep 2013 - Oct 2014

  Having knowledge hotelier software on which the front office reports are updated,Maintaining duty roaster for front office staff . Having knowledge of handling online reservations, Maintaining expected arrivals & departure reports on daily basis,Being prime staff for guest dealing check/in check/out, billing, complaints & other information that is demanded by guest has to be cared.

• Front Office Assistant

  • Aug 2011 - Sep 2013

  Duties include taking c/in, c/out , batch closing & fulfilling various guest requests .Conducting training for the team on various technical aspects doing Manager on Duty Shifts and Running Audits

• Management Trainee

  • Jul 2010 - Aug 2011