Experience

RWS Group

• United Kingdom
• Translation and Localization
• 700 & Above Employee

• Director, Strategic Accounts

  • Jan 2020 - Present

  Atlanta, Georgia, United States Responsible for the overall relationship and growth within premium strategic accounts, by helping organizations build Content Center of Excellence to solve their complex Multi-Multi-Multi content challenges (Multi Brand-Multilingual-Multi Channel) > Build and lead cross-functional teams to onboard Strategic Accounts and deliver client specific custom solution by supporting all aspects of project(s) from scoping, requirements definition, and implementation. > Ensure 100%… Show more Responsible for the overall relationship and growth within premium strategic accounts, by helping organizations build Content Center of Excellence to solve their complex Multi-Multi-Multi content challenges (Multi Brand-Multilingual-Multi Channel) > Build and lead cross-functional teams to onboard Strategic Accounts and deliver client specific custom solution by supporting all aspects of project(s) from scoping, requirements definition, and implementation. > Ensure 100% customer satisfaction and increase YOY NPR to uplift RRR (Retention, Referral, Revenue growth). > Build relationships and maintain a “Trusted Advisor” position with client’s key stakeholders in business and IT to understand their top business goals and priorities and act as an internal point of contact on behalf of the customer to internal partners. Build sales playbooks for best practices and repeatable processes. > Create solution roadmaps and present future product vision and values to the client’s business. > Provide thought leadership, evangelize new product/solution ideas, and test acceptance within a focused group. > Bring field inputs to Product Management to influence product roadmap with client’s use cases. > Manage escalation and solve problems by partnering with Support, Professional Services, and Engineering teams. Show less



SDL

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Director, Solutions Consulting

  • Jan 2019 - Dec 2019

  Greater Atlanta Area > Qualified opportunities and engaged with prospects and current customers to understand their business goals and solution objectives. Then built Sales Strategy & Solution design by collaborating with Enterprise Sales, Solutions Consulting (Pre-Sales), and Professional Services teams. > Was responsible for driving the business go-to-market motion for new services and customers. > Tracked competitive offerings & market trends. > Provided thought leadership in Digital and… Show more > Qualified opportunities and engaged with prospects and current customers to understand their business goals and solution objectives. Then built Sales Strategy & Solution design by collaborating with Enterprise Sales, Solutions Consulting (Pre-Sales), and Professional Services teams. > Was responsible for driving the business go-to-market motion for new services and customers. > Tracked competitive offerings & market trends. > Provided thought leadership in Digital and Cloud Transformation opportunities. > Maintain strategic relationships with business users, IT, and CXO to present strategic vision and rollout plan. > Ran proofs-of-concept/pilots and coordinated with onshore and off-shore development teams. > Created channel sales operating models, and managed partnerships throughout solution rollout. > Participated in RFI response and Technical and Business demonstration to IT and Marketing stakeholders. > Mentored the Solutions Engineering team and prepared sales collaterals and technical documentation

• Principal Solutions Consultant

  • Oct 2011 - Dec 2018

  Greater Atlanta Area Had been part of several successful multi-million-dollar Enterprise Customer Experience Management deals (WCM / WEM and DAM) in North America and secured technical wins, for both direct and channel sales.



HP Autonomy

• United Kingdom
• Software Development
• 700 & Above Employee

• Practice Lead, Professional Services

  • Feb 2011 - Oct 2011

  Chicago, Illinois, United States Lead a team of 5 (2 Technical Consultants, 2 Architects, 1 PM) to deliver Autonomy Implementation(s).

• Senior Technical Consultant

  • Dec 2009 - Jan 2011

  Greater Chicago Area



Interwoven Inc

• Technical Consultant

  • Apr 2007 - Nov 2009



Interwoven

• Software Development
• 1 - 100 Employee

• Team Lead - Technical Support

  • Apr 2004 - Mar 2007

  Bengaluru, Karnataka, India > Grew a local support team of 3 engineers supporting the Asia Pacific region to a 24x7 Global Enterprise Support machine of 33 engineers covering the US, EMEA, and APAC with follow-the-sun support strategy, working in 3 shifts. > Provided technical support on Interwoven TeamSite CMS, LiveSite, Open Deploy and Data Deploy > Architected a global “buddy system” for new hire mentorship. > Issue triaging and Escalation Management and Executive Reporting of Account Health.



Techna Infrastructures Pvt. Ltd.

• Systems Engineer

  • Sep 2002 - Apr 2004

  Bengaluru, Karnataka, India > Windows and Solaris and Linux System Administration. > Maintenance and update of corporate servers: DNS / Mail / File / NFS Server / Print / Samba / Intranet. > User Management and Resource Management. > Availability, Integrity, and Confidentiality of user data. > Perform backup and apply security policy.