Experience

PRAL, FBR

• Pakistan
• IT Services and IT Consulting
• 500 - 600 Employee

• Senior Business Analyst

  • Jan 2023 - Present

  Islāmābād, Pakistan

• Business Analyst

  • Nov 2019 - Dec 2022

  Islāmābād, Pakistan



eWorx International

• Software Development
• 1 - 100 Employee

• Business Analyst - Team Coordinator

  • Aug 2015 - 2019

  Lahore • Responsible for timely delivery and support to off-shore clients • Responsible for sprint planning, product backlog grooming, prioritization of deliverables and broadcasting information radiators with needed stakeholders • Interpreting customer business needs and mapping them into application and product requirements • Prepare and maintain product roadmap and sprints with the support of functional leads • Making stakeholders envision their change requests/enhancements by… Show more • Responsible for timely delivery and support to off-shore clients • Responsible for sprint planning, product backlog grooming, prioritization of deliverables and broadcasting information radiators with needed stakeholders • Interpreting customer business needs and mapping them into application and product requirements • Prepare and maintain product roadmap and sprints with the support of functional leads • Making stakeholders envision their change requests/enhancements by maintaining and communicating a product roadmap at regular intervals • Monitoring and Executing Processes are implemented without compromise on time and quality • Prepare detailed requirement specifications documents, user interface mockups for new development and enhancements • Responsible for monitoring of daily, weekly & monthly extracts and proactively report to development team in case of any alarms • Preparing User Stories for elucidated requirements in Microsoft TFS Manager • Story points Assignment and monitor progress as per the defined SOPs • Assisting development/QA teams during and after the iteration’s duration to ensure timely delivery • Assisting QA Team in executing automated test scripts and manual test scenarios • Furnish information radiators in the form of weekly reports/calls. • Maintain results of meetings & requirement analysis sessions • Participate in user acceptance testing sessions of new enhancements/change requests & sprints. • Preparing User Manuals and brief training guides for clients and end-users • Also provide training to new hires for domain knowledge and making sure they understand the process Show less



Integra Opus Group

• Telecommunications

• Business Analyst / Project Coordinator

  • Mar 2014 - Aug 2015

  Islamabad - Worked as a Project Coordinator / System Analyst in deploying of "Case Registration System" at National Ministry of Law and Justice Human Rights. - Gathering requirements, preparing specifications, setting up definitions, Trainig and Application implementation. - Responding to technical inquiries, creating manuals and guides and training clients, staff and required stakeholders - Test and evaluate the product according to specifications - Assess end-user needs and system… Show more - Worked as a Project Coordinator / System Analyst in deploying of "Case Registration System" at National Ministry of Law and Justice Human Rights. - Gathering requirements, preparing specifications, setting up definitions, Trainig and Application implementation. - Responding to technical inquiries, creating manuals and guides and training clients, staff and required stakeholders - Test and evaluate the product according to specifications - Assess end-user needs and system requirements in order to design, monitor and maintain networks - Gathering pricing and quotations from various vendors as per the system requirements of client - Also responsible for budgeting, including estimating costs of materials, anticipating potential future expenses - Testing and or commissioning of deliverable - Monitor project and system performance to ensure meeting of client requirements - Liaison with technical team and conduct project progress reviews within functional teams, vendor and client Show less



wi-tribe Pakistan

• Pakistan
• Telecommunications
• 300 - 400 Employee

• Contact Centre Executive

  • Jun 2013 - Jan 2015

  Islamabad • Gathering project and product requirements and coordinate with functional team • Provide customer services like trouble shooting and information sharing to end users (Technical & Billing) •Attend monthly meeting and raised issues to functional teams •Providing first level and second level (billing & technical) support to end users (Individuals and Organizations) •Maintaining high quality calls SOPs and providing First Call Resolution to customers •Attending in house… Show more • Gathering project and product requirements and coordinate with functional team • Provide customer services like trouble shooting and information sharing to end users (Technical & Billing) •Attend monthly meeting and raised issues to functional teams •Providing first level and second level (billing & technical) support to end users (Individuals and Organizations) •Maintaining high quality calls SOPs and providing First Call Resolution to customers •Attending in house advance training to provide quality support & services Show less



Ovex Technologies Pakistan (Pvt.) Ltd.

• Pakistan
• IT Services and IT Consulting
• 200 - 300 Employee

• Business Development Executive/ Software Solutions Specialist

  • Jul 2011 - Apr 2013

  Islamabad Results driven, Managed multiple projects, Follow-up SOPs to maintain company's Quality Policy  Participate in limited time-frame bids for numerous USA's states  Prepare RFPs and RFQs in SAP environment  Negotiate for prices with Business Partners, Vendors and Distributors (such as IBM, NEC, HP, CISCO, NORTEL, Microsoft, Techdata, Ingram)  Mentoring & supporting staff on Adobe, Symantec, Microsoft Licensing & Renewal Programs  Analyze customer’s business requirements and… Show more Results driven, Managed multiple projects, Follow-up SOPs to maintain company's Quality Policy  Participate in limited time-frame bids for numerous USA's states  Prepare RFPs and RFQs in SAP environment  Negotiate for prices with Business Partners, Vendors and Distributors (such as IBM, NEC, HP, CISCO, NORTEL, Microsoft, Techdata, Ingram)  Mentoring & supporting staff on Adobe, Symantec, Microsoft Licensing & Renewal Programs  Analyze customer’s business requirements and work for mutual success  Ensuring that the sales cycle (from Initial response on building solution to client till the order fulfillment process), all activities must be performed and services delivered within the set SLA’s agreed upon with client  Closely working with internal teams to ensure order fulfillment, team environment, assess results  Ensuring that account team that includes Account Manager, field representative and the immediate supervisor have daily updates and clear visibility on the whole sales cycle  Teamwork, Mentoring, Planning, Implementing, Optimizing, Designing, Attend Safety meetings  Prepare daily/weekly performance report, Sales & Marketing, plotting, reporting, budgeting  Business Development, Presentation to clients on different workflows & features, Follow up with clients Show less



Capital Consultancy

• English Editor

  • Jan 2011 - Jan 2012

  Islamabad Maintain Web portal by editing english news and articles • Headlining and Editing of Daily English Newspapers' Articles, News Reports & Editorials for US Embassy in Islamabad • Uploading News Articles, News Reports on Embassy's Portal • Enabling Billing System of the Portal • Provide training / Testing to use web portal and how to write news editorials and articles



PTCL.Official

• Pakistan
• Telecommunications
• 700 & Above Employee

• Internee

  • Jul 2008 - Aug 2008

  G-8, Islamabad Study and understand the Networks and Systems of Telecommunications Industry  Carried drive tests in Islamabad and other Rural Areas  Provided daily Support to Field Operations Department and reports  Prepared minutes of meeting