Experience

KNOW App

• Singapore
• Software Development
• 1 - 100 Employee

• Senior Operations Specialist

  • Jun 2022 - Present

  • Collating insights on the product-client usage and to crafted a method to solve the client's pain points as a product evangelist• Partnering with client relations to optimize existing client profitability through business planning & collaboration & deliver increased revenue streams• Delivering repeated success in structuring high-performing staff, streamlining processes, and implementing supporting technology to reduce expenditures, boost productivity, and increase profits• Training both internal and external stakeholders on new feature releases on a regular basis• Identifying & implementing industry best practices, strategies and processes to support a best-in-class service experience Show less

• Senior Operations and Customer Success Specialist

  • Jun 2021 - Jul 2022

• Operations & Customer Success Specialist

  • Jun 2020 - Jun 2021



Pickyourtrail

• India
• Travel Arrangements
• 300 - 400 Employee

• Operations Account Manager - Onboarding

  • Dec 2019 - May 2020

  • Provided customers with all the Inclusions, Activities and Visa procedures to have a hassle-free vacation • Maintained a good track relationship with the DMC’s (Third Party Vendors) and to ensure to get better deals from the supplier end as well • Managed on-boarding, & tried to cut down the expenses in a vacation to generate better revenue for the organization • Provided customers with all the Inclusions, Activities and Visa procedures to have a hassle-free vacation • Maintained a good track relationship with the DMC’s (Third Party Vendors) and to ensure to get better deals from the supplier end as well • Managed on-boarding, & tried to cut down the expenses in a vacation to generate better revenue for the organization



BYJU'S

• India
• E-Learning Providers
• 700 & Above Employee

• Business Development Associate

  • Jan 2019 - Nov 2019

  • Converted leads to clients • Spearheaded knowledge of how education has been made simplified in order that the kids go through a hassle-free learning cycle • Motivated to make sales and attained targets effectively and efficiently • Converted leads to clients • Spearheaded knowledge of how education has been made simplified in order that the kids go through a hassle-free learning cycle • Motivated to make sales and attained targets effectively and efficiently



Myntra

• India
• Technology, Information and Internet
• 700 & Above Employee

• Management Intern

  • May 2018 - Jul 2018

  • Tracked the data of shipments & receive regular updates on logistical products sent out for deliveries on a daily basis • Acted as the Voice of the Customer across the organization and as a liaison between the customer service department and other divisions in the company • Worked effectively with all peers and the board/stakeholders Commercial and Finance, Marketing, Operations • Tracked the data of shipments & receive regular updates on logistical products sent out for deliveries on a daily basis • Acted as the Voice of the Customer across the organization and as a liaison between the customer service department and other divisions in the company • Worked effectively with all peers and the board/stakeholders Commercial and Finance, Marketing, Operations