Arif Rashid
Operations Analyst at NYSHEX- Claim this Profile
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Bengali Full professional proficiency
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English Native or bilingual proficiency
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Hindi Professional working proficiency
Topline Score
Bio
Credentials
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NYSHEX Certification
NYSHEXJun, 2022- Nov, 2024 -
Foundations of Project Management
Coursera | GoogleMay, 2021- Nov, 2024 -
Become a Project Manager
LinkedInApr, 2021- Nov, 2024 -
Managing Project Stakeholders
LinkedInApr, 2021- Nov, 2024 -
Microsoft Project Quick Tips
LinkedInApr, 2021- Nov, 2024 -
Project Management Foundations: Communication
LinkedInApr, 2021- Nov, 2024 -
Project Management Foundations: Risk
LinkedInApr, 2021- Nov, 2024 -
Project Management Foundations: Budgets
LinkedInMar, 2021- Nov, 2024 -
Project Management Foundations: Schedules
LinkedInMar, 2021- Nov, 2024 -
Project Management Foundations: Teams
LinkedInMar, 2021- Nov, 2024 -
Project Management Foundations: Ethics
LinkedInJan, 2021- Nov, 2024 -
Project Management Foundations: Requirements
LinkedInJan, 2021- Nov, 2024 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInDec, 2020- Nov, 2024 -
Improving Your Judgment for Better Decision-Making
LinkedInDec, 2020- Nov, 2024 -
Lean Six Sigma - White Belt
Six Sigma SocietyDec, 2020- Nov, 2024 -
Making Quick Decisions
LinkedInDec, 2020- Nov, 2024 -
Project Management Foundations
LinkedInDec, 2020- Nov, 2024 -
Using Questions to Foster Critical Thinking and Curiosity
LinkedInDec, 2020- Nov, 2024 -
Critical Thinking
LinkedInNov, 2020- Nov, 2024 -
Adult and Pediatric First Aid/CPR/AED
Frontline Health First Aid CPR AED Training in New YorkOct, 2020- Nov, 2024
Experience
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NYSHEX
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United States
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Software Development
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100 - 200 Employee
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Operations Analyst
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Jun 2022 - Present
• Manage contract defaults by working with ocean carrier partners, shippers, NYSHEX finance and head of compliance to determine initial judgment, manage disputes via the NYSHEX escalation process, and allocate liquidated damages after final verdict. • Identify and track exceptions via the NYSHEX online Exception Management tool. • Increased operational effectiveness and efficiency by identifying patterns in the data, working closely with carrier management to proactively address recurring issues, and resulting in a 10% increase in issue-free trade and a 5% decrease in variable cost per trade. • Used analytics and internal reporting to determine issue patterns and service gaps and worked with product management team to implement solutions via NYSHEX technology, resulting in a 15% reduction in internal support tickets. • Contribute as a member of a functional team for special business acquisition projects. Show less
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Kiwi Partners
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United States
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Accounting
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1 - 100 Employee
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Operations Specialist
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Sep 2021 - Jun 2022
• Maintain and develop a database with client and employee profiles to match projects/clients accordingly and update employee schedules. • Work closely with the Executive team to conduct analysis on workforce performance measures and improvements. • Responsible for analyzing employee skill sets to determine any skill set gaps and recommend and research new training initiatives to help support staff development and learning. • Model and benchmark internal operations data to meet engagement needs and boost productivity. • Formulate and implement cross-departmental organizational policies and procedures to maximize operations. • Assist in the development of quarterly and annual operational goals. • Revamp employee on-boarding program and experience and implement and oversee the client on-boarding procedures. Show less
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FDM Group
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United Kingdom
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Information Technology & Services
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700 & Above Employee
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US Operations Lead
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Aug 2019 - Sep 2021
• Maintained close relationships and liaison with property management in the United States and Canada branches, Control security and access to company space.• Provisioned of office supplies with cost analysis and reporting. Have exceptional relationships with over 75 different vendors across New York, Virginia, Austin and Charlotte. • Monitored health and safety policies. Logging of incidents and communication with suppliers and services. • Coordinated services and solutions to rectify problems identified and updated and corrected process documentation. • Monitored and provisioned of 200 mobile telephony and tablets with usage, bill analysis, and reporting, Asset management and audits, ensured work was carried out in line with FDM policies and practices in a timely manner.• Analyzed and utilized metrics for performance management such as net promoter score, absenteeism rate, etc. to identify employee performance. Show less
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Operations Assistant
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Apr 2019 - Aug 2019
• Worked closely with the operations manager to oversee daily business operations. • Responsible for enforcing company policies and procedures within the office.• Proactively recommend improvements to increase operational performance.• Proactively worked with different departments to improve performance and work efficiency.• Kept updated on industry trends and consumer market.
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Baruch College
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United States
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Higher Education
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700 & Above Employee
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College Assistant
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Sep 2015 - Mar 2019
• Led a team of 10 to streamline the migration of over 5000 archived student records into a database that will be used as a central source of information across multiple departments. • Organized logistics around scanning testing tickets, seating over 150 students, and proctoring exams. Provided an easier experience for students by facilitating the scheduling of assessment tests via multiple communication methods and adhering properly to rules and responsibilities. • Assisted in optimizing staffing decisions during peak periods by updating the roster of incoming students, inventory control records, directories and schedules. • Retrieved and consolidate data from multiple source to create and generate reports using Microsoft and other software products. Show less
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Uncommon Goods
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United States
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Retail
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200 - 300 Employee
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Operations Intern
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Oct 2018 - Dec 2018
• Managed and communicated with team member of over 200 employee schedules, with great attention to detail. Maintained constant communication with team members and warehouse management through email and phone. • Reconciled time cards for payroll processing, and managed the distribution of pay checks. Created payroll and attendance report using Replicon and updated appropriate operations summary files using Excel spreadsheets. • Collaborated with various departments on special projects, such as interviewing and hiring associates for the warehouse positions. Problem solving; being resourceful in efforts to resolve team member complaints. • Organized and assisted with day-to-day Operations with Head of Operations and increased productivity by 35 percent compared to last year’s reporting at the end of the internship. Show less
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Knopman Marks Financial Training
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United States
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Financial Services
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1 - 100 Employee
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Administrative Coordinator
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Jun 2018 - Aug 2018
• Exported daily data using sales force and made summary sheets as well as elementary analysis using Excel. • Processed internal information requests to support daily operations and growth as well as following up with existing and potential partners/clients by email and phone call to extend business opportunities. • Retrieved and consolidate data from multiple source to create and generate reports using Microsoft and other software products. • Exported daily data using sales force and made summary sheets as well as elementary analysis using Excel. • Processed internal information requests to support daily operations and growth as well as following up with existing and potential partners/clients by email and phone call to extend business opportunities. • Retrieved and consolidate data from multiple source to create and generate reports using Microsoft and other software products.
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Dollar Tree Stores
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Retail
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700 & Above Employee
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Sales Assistant
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Oct 2014 - Nov 2015
• Handled an average amount of $600 in customer transactions per day. • Assisted the manager in closing the registers and calculated the store P&L for the day. • Developed positive customer experiences by answering any questions and concerns about products, services and merchandise. • Handled an average amount of $600 in customer transactions per day. • Assisted the manager in closing the registers and calculated the store P&L for the day. • Developed positive customer experiences by answering any questions and concerns about products, services and merchandise.
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Education
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2014 - 2018
Baruch College
Bachelor's degree, Business Administration, Management and Operations
Community
