Experience

MattsenKumar LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Assurance Team Lead

  • Mar 2022 - Present



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Quality analyst

  • May 2019 - Mar 2022

  handled a team of 5+ size - client reporting - revenue and performance overview - governance handling - supervisor reports and other stuff - team handling with basic KRA's. other KRA's: evaluations, reporting, coaching and feedback, sessions, calibrations, efficacy strategy handled a team of 5+ size - client reporting - revenue and performance overview - governance handling - supervisor reports and other stuff - team handling with basic KRA's. other KRA's: evaluations, reporting, coaching and feedback, sessions, calibrations, efficacy strategy



MattsenKumar LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Associate

  • Feb 2018 - May 2019

  taking care of evaluations, feedback, client calibrations , ATA control taking care of evaluations, feedback, client calibrations , ATA control



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Team Lead

  • Dec 2016 - Sep 2017

  started as a customer support executive, promote as a Teamlead. - handled a team of 10+ size - shrinkage, attrition, team handling - customer satisfaction started as a customer support executive, promote as a Teamlead. - handled a team of 10+ size - shrinkage, attrition, team handling - customer satisfaction



rtu kota

• Jaipur, Rajasthan, India

• B tech

  • Aug 2011 - May 2015