Technology Solutions Architect

• Mar 2022 - Present

Project Manager

• Aug 2019 - Mar 2022

• Manage both the team's delivery and our client team's expectations throughout every stage of the software development lifecycle• Serve as the main point of contact for our clients by troubleshooting issues and providing solutions• Work collaboratively with the Project team to ensure that developers have a complete understanding of requirements and user stories• Collaborate with leads in strategy, design and development to estimate the work and assign appropriate resources to complete the work• Responsible for obtaining client sign-off on project deliverables to ensure client projects are deployed to market successfully• Ensure quality standards are met on all deliverables and have been developed correctly to meet project objectives• Responsible for the testing and implementation efforts for internal and client projects, including release plans Show less

Business Analyst

• Apr 2013 - Jul 2019

• Led requirement gathering sessions with business clients and other stakeholders to capture business and process flow requirements and created associated documentation, such as BRDs and user stories• Collaborated with the Development team on design of new software features and enhancements based on client feedback• Supported IT processes to help ensure seamless transition from test to production by developing use-cases and conducting system / user acceptance testing• Acted as a Product Manager of the financial regulatory tool to drive the development of the product and manage the product backlog• Travelled internationally to gather business and technical requirements onsite Show less

Technical Sales Specialist (Outside Sales)

• Dec 2011 - Aug 2012

• Successfully sourced and secured 3 new key accounts within first quarter using consultative and relationship selling methodologies • Owned the sales process from prospecting to close, sales cycle of 1 – 5 months • Account management and business development for Managed IT Services including up-selling and cross-selling of Cloud Hosting, Offsite Backup, SharePoint and Vmware services • Owned on-site meetings with key executives/business owners and prepared work proposals, sales quotations, and implementation schedules Show less

Technology Solutions Specialist (Sales Support)

• Nov 2010 - Oct 2011

• Supported the account base of 6 sales representatives, 110% of technology sales to quota, by attending sales calls with account managers as the technical product expert • Gathered and documented customer requirements through needs analysis to help optimize sales • Trained 25 sales associates in the area of technology offerings and services • Maintained vendor relationships, implemented demonstrations/training sessions, and attended trade shows • Supported the account base of 6 sales representatives, 110% of technology sales to quota, by attending sales calls with account managers as the technical product expert • Gathered and documented customer requirements through needs analysis to help optimize sales • Trained 25 sales associates in the area of technology offerings and services • Maintained vendor relationships, implemented demonstrations/training sessions, and attended trade shows

Business Analyst

• Jul 2008 - Jan 2009

• Liaised between user groups and IT personnel to identify requirements and to generate test data for the integrated ERP ConnectShip solution (shipping software)• Created user documentation on MS Dynamics NAV – Warehouse Operations and successfully documented the current/future state of warehouse processes• Created RFI, system matrix, and cost/benefit documents for evaluation of new systems• Facilitated and provided end-user training to launch new projects

Technical Support Analyst

• Oct 2007 - Jul 2008

• Provided technical support to 300+ internal end-users and manage the support request tickets in the SysAid Help Desk system• Configured and installed PC’s using pre-built software images, and setup hardware, software, and telephone equipment• Performed network administrator tasks using Active Directory Services• Maintained and verified inventory records of supplies and computer equipment

Support Services Officer - Internal Auditor

• Jun 2007 - Sep 2007

• Documented internal control features of all College systems – over 100 systems • Constructed data collection templates for College-Wide Risk Management process • Interacted with College departments to indentify/analyze risks within processes • Researched and constructed risk-management questionnaires/College procedures • Assisted with development of College-Wide Risk assessment documents • Documented internal control features of all College systems – over 100 systems • Constructed data collection templates for College-Wide Risk Management process • Interacted with College departments to indentify/analyze risks within processes • Researched and constructed risk-management questionnaires/College procedures • Assisted with development of College-Wide Risk assessment documents

IT Project Associate

• Oct 2006 - Apr 2007

• Worked with key stakeholders to determine requirements and establish project plans • Developed workflows and documented processes in MS Visio • Developed sample prototypes in MS Access and MS SharePoint • Designed and built an internal system in MS Access to manage client associates • Conducted research projects and performed competitive analysis and intelligence • Worked with key stakeholders to determine requirements and establish project plans • Developed workflows and documented processes in MS Visio • Developed sample prototypes in MS Access and MS SharePoint • Designed and built an internal system in MS Access to manage client associates • Conducted research projects and performed competitive analysis and intelligence

Buying Business Associate

• May 2006 - Aug 2006

• Monitored/maintained the database for the Retail Inventory Management System • Interacted with customers/suppliers to verify information and correct inaccuracies • Identified order maintenance problems and follow-up to resolve issues • Monitored/maintained the database for the Retail Inventory Management System • Interacted with customers/suppliers to verify information and correct inaccuracies • Identified order maintenance problems and follow-up to resolve issues

Support Technician

• Jun 2005 - Aug 2005

• Configured and installed PC’s using pre-built software images – Symantec Ghost • Changed, repaired, and installed hardware components and software programs • Maintained and verified inventory records of supplies and computer equipment • Configured and installed PC’s using pre-built software images – Symantec Ghost • Changed, repaired, and installed hardware components and software programs • Maintained and verified inventory records of supplies and computer equipment