Ari Erlangga
Key Account Corporate at Gokomodo- Claim this Profile
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Topline Score
Bio
Riska Maghfira
He's more than capable and qualified for the position, hes my teamate in previous company, my mentor, problem solver and he's also understand Business requirement.
Aldy Agustian
It was a pleasure to work with you, with your strong logical analyst, problem solving not only to customer but as individual.
Riska Maghfira
He's more than capable and qualified for the position, hes my teamate in previous company, my mentor, problem solver and he's also understand Business requirement.
Aldy Agustian
It was a pleasure to work with you, with your strong logical analyst, problem solving not only to customer but as individual.
Riska Maghfira
He's more than capable and qualified for the position, hes my teamate in previous company, my mentor, problem solver and he's also understand Business requirement.
Aldy Agustian
It was a pleasure to work with you, with your strong logical analyst, problem solving not only to customer but as individual.
Riska Maghfira
He's more than capable and qualified for the position, hes my teamate in previous company, my mentor, problem solver and he's also understand Business requirement.
Aldy Agustian
It was a pleasure to work with you, with your strong logical analyst, problem solving not only to customer but as individual.
Experience
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Gokomodo
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Indonesia
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Information Technology & Services
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100 - 200 Employee
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Key Account Corporate
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Nov 2021 - Present
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Customer Support Specialist
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Dec 2020 - Oct 2021
- Help the customer to analyst and solved their problems, also trained them about how to use the apps, loan application process and how to repayment. - Outbound Calls regarding customer satisfaction - Weekly report all agent regarding total handle ticket and top issue - Help the team to make our schedule. - Help the customer to analyst and solved their problems, also trained them about how to use the apps, loan application process and how to repayment. - Outbound Calls regarding customer satisfaction - Weekly report all agent regarding total handle ticket and top issue - Help the team to make our schedule.
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TunaiKita
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Indonesia
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IT Services and IT Consulting
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1 - 100 Employee
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Community Operations Officer
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May 2018 - Jul 2020
- In charge in transferring product knowledge to BPO (external customer excellence), also trained them for new developments - Maintaining Company's target in (Service Level, Average Handling Time, Average Quality, Attendance, Respond Rate) - Creating the plan of improvement for low-performance agents - Priority response customer in email - Use some system to work, such as TunaiKita tools, Zendesk, JIRA. - In charge in transferring product knowledge to BPO (external customer excellence), also trained them for new developments - Maintaining Company's target in (Service Level, Average Handling Time, Average Quality, Attendance, Respond Rate) - Creating the plan of improvement for low-performance agents - Priority response customer in email - Use some system to work, such as TunaiKita tools, Zendesk, JIRA.
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Uber
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United States
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Internet Marketplace Platforms
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700 & Above Employee
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Community Operation Specialist
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Jan 2018 - May 2018
As a COE Team (Central of Excellent)- Handle the escalated issues and special cases regarding lost items, technical issues, adjustment trip, driver fraud activities & suspicious fraud document. - Maintenance issues in driver side and solving their problems.- Part of WhatsApp Support project Uber Driver- Activation drivers account- Weekly report regarding top cases / Issue and incoming ticket- Use some system to work, such as Uber tools, JIRA, Bliss, etc.
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Greenlight Expert
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Nov 2016 - Jan 2018
As a Greenlight Expert Officer • Registration account for Uber Driver• Complaint handler especially for Uber Driver• On boarding new Driver about Uber rules and how to use Uber Apps• Activation account.
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Education
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2018 - 2022
Universitas Mercu Buana
Public Relations, Advertising, and Applied Communication -
2013 - 2016
SMK Negeri 6 Jakarta
Business, Management, Marketing, and Related Support Services
Community
