Ariel Rodriguez
Support Engineer at Soter Technologies- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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Bio
Danielle T.
I met Ariel in 2018 at Stony Brook University when I was paired up with him and his business partner of Softwaylancing as a mentor for Wolfie Tank (Stony Brook University's business pitch competition for young entrepreneurs). Together, we iteratively worked though the life-cycle of defining a Business Plan and Model to be presented to the judge panel. Ariel and his business partner delivered an exceptional presentation leaving those in the audience excited about Softwaylancing. This pitch enabled Softwaylancing to gain local visibility and even resulted in the gain of new customers. I have continued to keep in touch with Ariel, post-delivery of the Wolfie Tank pitch, since then he has continued to work hard and grow his knowledge in Sales, Product Management, Web Design and Development. Ariel approaches every challenge as a positive new growth opportunity, I am impressed with his demeanor, passion and ability to confidently communicate. It was a pleasure working with Ariel. I know that he is and will be a major asset to any company he is employed or provides professional services to.
Dr. Consuela Wilson, SPHR, SHRM-SCP
It was a pleasure having Ariel as an intern on my team. He’s very talented, very professional and has great interpersonal skills. Ariel contributed through creativity and innovation. Ariel performed functions of scrum, business analysis and web application design. He’s so creative that he designed a word cloud artwork in the shape of an airplane that we were able to use as the image for custom t-shirts. Ariel made a lasting impact on our company and certainly on our team.
Danielle T.
I met Ariel in 2018 at Stony Brook University when I was paired up with him and his business partner of Softwaylancing as a mentor for Wolfie Tank (Stony Brook University's business pitch competition for young entrepreneurs). Together, we iteratively worked though the life-cycle of defining a Business Plan and Model to be presented to the judge panel. Ariel and his business partner delivered an exceptional presentation leaving those in the audience excited about Softwaylancing. This pitch enabled Softwaylancing to gain local visibility and even resulted in the gain of new customers. I have continued to keep in touch with Ariel, post-delivery of the Wolfie Tank pitch, since then he has continued to work hard and grow his knowledge in Sales, Product Management, Web Design and Development. Ariel approaches every challenge as a positive new growth opportunity, I am impressed with his demeanor, passion and ability to confidently communicate. It was a pleasure working with Ariel. I know that he is and will be a major asset to any company he is employed or provides professional services to.
Dr. Consuela Wilson, SPHR, SHRM-SCP
It was a pleasure having Ariel as an intern on my team. He’s very talented, very professional and has great interpersonal skills. Ariel contributed through creativity and innovation. Ariel performed functions of scrum, business analysis and web application design. He’s so creative that he designed a word cloud artwork in the shape of an airplane that we were able to use as the image for custom t-shirts. Ariel made a lasting impact on our company and certainly on our team.
Danielle T.
I met Ariel in 2018 at Stony Brook University when I was paired up with him and his business partner of Softwaylancing as a mentor for Wolfie Tank (Stony Brook University's business pitch competition for young entrepreneurs). Together, we iteratively worked though the life-cycle of defining a Business Plan and Model to be presented to the judge panel. Ariel and his business partner delivered an exceptional presentation leaving those in the audience excited about Softwaylancing. This pitch enabled Softwaylancing to gain local visibility and even resulted in the gain of new customers. I have continued to keep in touch with Ariel, post-delivery of the Wolfie Tank pitch, since then he has continued to work hard and grow his knowledge in Sales, Product Management, Web Design and Development. Ariel approaches every challenge as a positive new growth opportunity, I am impressed with his demeanor, passion and ability to confidently communicate. It was a pleasure working with Ariel. I know that he is and will be a major asset to any company he is employed or provides professional services to.
Dr. Consuela Wilson, SPHR, SHRM-SCP
It was a pleasure having Ariel as an intern on my team. He’s very talented, very professional and has great interpersonal skills. Ariel contributed through creativity and innovation. Ariel performed functions of scrum, business analysis and web application design. He’s so creative that he designed a word cloud artwork in the shape of an airplane that we were able to use as the image for custom t-shirts. Ariel made a lasting impact on our company and certainly on our team.
Danielle T.
I met Ariel in 2018 at Stony Brook University when I was paired up with him and his business partner of Softwaylancing as a mentor for Wolfie Tank (Stony Brook University's business pitch competition for young entrepreneurs). Together, we iteratively worked though the life-cycle of defining a Business Plan and Model to be presented to the judge panel. Ariel and his business partner delivered an exceptional presentation leaving those in the audience excited about Softwaylancing. This pitch enabled Softwaylancing to gain local visibility and even resulted in the gain of new customers. I have continued to keep in touch with Ariel, post-delivery of the Wolfie Tank pitch, since then he has continued to work hard and grow his knowledge in Sales, Product Management, Web Design and Development. Ariel approaches every challenge as a positive new growth opportunity, I am impressed with his demeanor, passion and ability to confidently communicate. It was a pleasure working with Ariel. I know that he is and will be a major asset to any company he is employed or provides professional services to.
Dr. Consuela Wilson, SPHR, SHRM-SCP
It was a pleasure having Ariel as an intern on my team. He’s very talented, very professional and has great interpersonal skills. Ariel contributed through creativity and innovation. Ariel performed functions of scrum, business analysis and web application design. He’s so creative that he designed a word cloud artwork in the shape of an airplane that we were able to use as the image for custom t-shirts. Ariel made a lasting impact on our company and certainly on our team.
Experience
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Soter Technologies
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Support Engineer
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Jan 2020 - Present
Tasks: - Oversee entire IT support department. - Respond to customer queries in a timely accurate manner. Resulting to, on average, 3 minute and 15 seconds in Ticket Reply time. - Work with engineering team for product enhancements. Bug fixes and product enhancements have led to higher customer satisfaction. - Document and track customer issues with help desk software. Resulting in higher productivity among the support team. - Troubleshoot uncommon customer issues. - Responsible for providing consulting, technical support, and problem tracking services to clients/end users. Resulting in a customer rating of 98%. - Work assignments involve the installation, configuration, and troubleshooting of diverse software applications and hardware systems being used by over 1000 clients worldwide. - Design, execute and maintain the appearance of the company’s websites. Resulting in higher traffic, engagement, and improved SEO. Show less
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Delta Air Lines
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United States
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Airlines and Aviation
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700 & Above Employee
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Business Analyst
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May 2019 - Aug 2019
Team: IT Learning Roles & Contributions: - For the IT Career Pathway Model application, I translated the User’s wants and application requirements into User Stories for the Developers to follow. - Worked closely with Product Owner to ensure Acceptance Criteria was established. - Worked closely with the Developers to ensure the User Stories where met by User Acceptance Testing. - Ensured the skills being displayed on the application, all point to a course in a learning platform for the user to take. - Created a Business Proposal for the implementation of Augmented Reality and Virtual Reality In IT Learning. **WEB DESIGNER** - Created a newly redesigned page for the IT New Hires on DeltaNet (Internal website). - Created a newly redesigned page for the External Learning Resources on DeltaNet (Internal Website). - Assisted with the redesign of pages within IT Learning & Development on DeltaNet (Internal Website). **GRAPHIC DESIGNER** - Designed the Calendar for the “Week Of Learning”. - Designed the Word Cloud Logo on the shirts for the Learning Journey Event. - Designed the communication pamphlet of the Learning Journey event containing the information links of each field discussed. OTHER CONTRIBUTIONS: - Helped with the organization of the IT Leadership Meeting at SunTrust Park. - Assisted with the organization of the Learning Journey Event. - Participation on the Learning Career Council. - Facilitated the work of team members around me assisting by request. Show less
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Stony Brook University
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United States
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Higher Education
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700 & Above Employee
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IT Client Support Technician
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May 2018 - May 2019
Team: Division of Information TechnologyTasks:- Responsible for providing consulting, technical support, and problem tracking services to clients/end users. - Work assignments involve the installation, configuration, and troubleshooting of diverse software applications and hardware systems being used by clients.- Troubleshoot hardware and software problems.- Work with end-users to resolve work orders.- Perform standard preventative maintenance.
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Senior Coordinator
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Jul 2017 - May 2019
Organization: Walter J. Hawrys Campus Recreation CenterTasks:- Resolve administrative problems around the facility.- Maintain administrative workflow of the facility.- Develop operating staff of 50+ monitors by providing information and coaching.- Maintain continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.- Provide information to patrons by answering questions and requests.- Accomplish department and organization missions by completing related tasks as needed. Show less
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Africana Studies Teaching Assistant
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Jun 2018 - Aug 2018
Organization: Educational Opportunity ProgramTasks:-Assisted head faculty with classroom instruction material, exams, and record-keeping for over 150 students-Lead daily study sessions for students in need of extra assistance-Corresponded with students daily through email and Blackboard
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Operations Monitor
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Aug 2016 - Jul 2017
Organization: Walter J. Hawrys Campus Recreation CenterTasks:-Ensure the safety of patrons in the facility.-Check-in the incoming patrons.-Organize the machines and equipment in the facility that is misplaced.-In charge of rental of equipment for patrons.
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Treasurer
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Sep 2016 - May 2017
Team: Mendelsohn Quad CouncilTasks:-Worked closely with other staff members to safeguard the Council's finances.-Ensure the implementation and success of programs for the entire Quad along with the rest of the staff members.
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Program Coordinator
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Aug 2016 - May 2017
Team: Irving Hall CouncilTasks:-Ensure the implementation and success of programs for the building.-Work with staff members to properly manage budget.
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Education
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2016 - 2019
Stony Brook University
Bachelor's of Science degree, Information Systems, Specialization: Business and Economics -
2019 - 2019
University of Puerto Rico at Bayamon
Bachelor's degree, Computer Science
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