Sales Director

• Oct 2022 - Present

Assistant General Manager

• Mar 2021 - Oct 2022

Interim General Manager for 2 months. Process invoices using M3. Directly manage a staff of 6-10, communicate with department leads to ensure the hotel runs smoothly on a day to day basis. I lead by example in providing excellent customer service to all of our guests. Make schedules to ensure proper coverage to suit needs of the hotel. Monthly Tax Reconciliation. Accounts Receivable. Train new and existing employees. Participate in monthly calls to review updates to policies and procedures, then summarize changes with entire team. Advanced Opera PMS experience. Show less

Operations Manager

• Mar 2019 - Mar 2021

Directly manage a staff of 6-10, communicate with department leads to ensure the hotel runs smoothly on a day to day basis. I lead by example in providing excellent customer service to all of our guests. Make schedules to ensure proper coverage to suit needs of the hotel. Monthly Tax Reconciliation. Accounts Receivable. Train new and existing employees. Participate in monthly calls to review updates to policies and procedures, then summarize changes with entire team.

Front Desk Supervisor

• Oct 2014 - Mar 2019

Directly manage a staff of 6-10 and ensure the Front Desk operations run smoothly on a day to day basis. I lead by example in providing excellent customer service to all of our guests. Make schedules to ensure proper coverage to suit needs of the hotel. Assist with monthly Tax Reconciliation. Assist with Accounts Receivable. Train new and existing employees. Participate in monthly calls to review updates to policies and procedures, then summarize changes with entire team. Communicate and coordinate guest requests with other departments. Show less

Customer Service Specialist

• Oct 2014 - Present

Vault Teller

• Aug 2008 - Aug 2014

Maintained optimal cash balances based on the weekly forecast reports. Ordered and Shipped currency based on business needs. Processed Incoming/Outgoing ATM Settlements. Displayed strong cash handling skills. Trained new and existing tellers. Provided excellent customer service. Recommended products and services to customers based on their needs. Maintained optimal cash balances based on the weekly forecast reports. Ordered and Shipped currency based on business needs. Processed Incoming/Outgoing ATM Settlements. Displayed strong cash handling skills. Trained new and existing tellers. Provided excellent customer service. Recommended products and services to customers based on their needs.

Customer Service Representative

• Jun 2006 - Jan 2010