Arielle Gironza

Patient Access Coordinator at Weill Cornell Medicine
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Contact Information
us****@****om
(386) 825-5501
Location
New York City Metropolitan Area
Languages
  • English Native or bilingual proficiency
  • Spanish Full professional proficiency
Skills

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Bio

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Credentials

  • Web App Development
    Cornell University
    Sep, 2023
    - Nov, 2024
  • Certified Lactation Counselor (CLC)
    Academy of Lactation Policy and Practice
    Feb, 2019
    - Nov, 2024

Experience

  • Weill Cornell Medicine
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Patient Access Coordinator
      • Jan 2022 - Present

      • Provide intake and triage of calls for the Primary Care department utilizing Salesforce, EPIC, and Cisco; document patient interactions; adhere to scripts and protocols to resolve patient requests; verify insurance coverage prior to appointments; and liaise with physicians and other clinical staff to ensure patients are scheduled appropriately and efficiently as part of Front Door to Care, a tri-institutional pilot program that aims to improve patient experience and patient access to communication with their care team • Collaborated with Team Leads and other senior agents to train new hires, leading groups of up to nine trainees through virtual shadowing to demonstrate and clarify software use, WCM standards of customer service, and problem-solving and communication strategies Show less

  • Norman Marcus Pain Institute
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Medical and Administrative Assistant
      • Sep 2019 - Jan 2022

      • Prepared patients for the doctor’s visit (i.e., took vitals and monitored during patient’s visit, prepared materials for treatment procedures), supported patients after procedures, and scribed the doctor’s notes • Set up for and taught patients physical therapy protocols, discussed and documented patient progress • Revised and assisted with development of doctor’s presentations, and aided with clinical research projects • Supported office administrative needs through scheduling, answering phones, filing, submitting prior authorization requests, tracking supply inventory, submitting prescription requests, and maintaining knowledge of ICD/CPT coding practices to assist with billing and insurance inquiries Show less

  • Public Health Solutions
    • United States
    • Non-profit Organizations
    • 200 - 300 Employee
    • Family Support Coordinator
      • Oct 2018 - Aug 2019

      • Provided case management, support, and education on health and developmental topics through home visits• Screened referrals and clients for social determinants of health, program eligibility, and risk factors; provided lactation support and education in English and Spanish to patients referred by NewYork-Presbyterian Queens• Developed and presented community workshops on contraception, nutrition, stress management, and safe sleep; launched and provided weekly contraception counseling sessions at local WIC clinic for individuals• Designed an electronic tool to aid clients in finding a compatible contraceptive method based on health and preferences, using WHO guidelines and Microsoft Excel for data tracking Show less

    • Outreach Specialist
      • May 2018 - Sep 2018

      • Conducted weekly outreach at Elmhurst Hospital’s Prenatal Clinic to patients and families in the community• Developed financial empowerment workshop curriculum• Coordinated and tracked distribution of Pack n’ Play portable cribs and provided evidence-based safe sleep education to new and expectant parents through city-wide Safe Sleep campaign

  • Sarah Lawrence College
    • United States
    • Higher Education
    • 400 - 500 Employee
    • Help Desk Support
      • Oct 2016 - May 2018

      • Provided first level of support to Sarah Lawrence College students, faculty, and staff requiring assistance or information on issues involving computer hardware, software, network connection, or other technical equipment; submitted detailed tickets for escalation of issues as needed

    • Office Assistant at the Office of Student Affairs
      • Sep 2016 - May 2018

      • Provided multiple forms of customer service to students, staff, faculty, parents, and outside vendors• Developed and implemented a system for tracking and disseminating student club orders• Trained incoming office assistant

  • Brooklyn Cultural Adventures Program
    • Senior Group Counselor
      • Jun 2017 - Aug 2017

      • Served as secondary group leader for 3 groups of 23 children; served as substitute head counselor • Took active role in group management, facilitated group activities, and helped campers engage with curriculum • Served as secondary group leader for 3 groups of 23 children; served as substitute head counselor • Took active role in group management, facilitated group activities, and helped campers engage with curriculum

  • America Reads
    • Yonkers Public Library - Riverfront Library
    • Elementary School Tutor
      • Sep 2014 - Oct 2016

      • Read aloud to individuals and small groups, asking questions to assess comprehension, strengthen word/letter recognition, and build vocabulary • Facilitated completion of homework, guiding students to complete work as independently as possible • Read aloud to individuals and small groups, asking questions to assess comprehension, strengthen word/letter recognition, and build vocabulary • Facilitated completion of homework, guiding students to complete work as independently as possible

  • Brooklyn Cultural Adventures Program
    • Group Counselor
      • Jun 2016 - Aug 2016

      • Helped lead groups of 23 children; ensured health and safety, promoted fun and positive environment, and kept group on schedule • Took an active role in group management, facilitated group activities, and helped campers engage in curriculum • Helped lead groups of 23 children; ensured health and safety, promoted fun and positive environment, and kept group on schedule • Took an active role in group management, facilitated group activities, and helped campers engage in curriculum

  • Common Ground Farm
    • Summer Camp Counselor
      • Jul 2015 - Aug 2015

      • Chaperoned children during structured and unstructured activities and creative play • Held check-in and check-out conversations with parents on a daily basis • Chaperoned children during structured and unstructured activities and creative play • Held check-in and check-out conversations with parents on a daily basis

  • Public Health Solutions
    • United States
    • Non-profit Organizations
    • 200 - 300 Employee
    • Intern
      • Feb 2014 - Jun 2014

      • Performed clerical duties such as filing, ordering supplies, data entry, photocopying, and other tasks • Developed presentation for community leaders in Corona, Queens, to support identification of factors contributing to community health issues and goal setting to improve health outcomes • Performed clerical duties such as filing, ordering supplies, data entry, photocopying, and other tasks • Developed presentation for community leaders in Corona, Queens, to support identification of factors contributing to community health issues and goal setting to improve health outcomes

Education

  • Sarah Lawrence College
    Bachelor of Arts - BA, Liberal Arts and Sciences/Liberal Studies
    2014 - 2018
  • Fordham University
    Post-Baccalaureate, Pre-Medicine/Pre-Medical Studies
    2019 - 2022

Community

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