Experience

Ember Education - San Joaquin Valley College, Inc.

• United States
• Education Administration Programs
• 1 - 100 Employee

• Employee Relations Consultant

  • Feb 2023 - Present

  Responds to employee relations matters and counsel managers on employment law, performance management, administration of HR policy, and best practices for effective employee relations. Consults with leaders on routine performance management issues. Helps managers differentiate between performance and behavioral issues. Counsels on how to provide constructive feedback, write effective disciplinary actions, and provide clearly written objectives and performance evaluations. Provides guidance on EEO, FMLA, ADA, sexual harassment, and hostile work environment related issues, both from a legal and organization-wide policy/practice standpoint. Educates managers regarding the spirit and intent of laws, regulations, and company policy. Show less

• Talent Consultant

  • Jul 2021 - Present

  Consulted with leaders to understand each position’s expectations and recommends sourcing strategy. Sourced potential hires on various online channels, builds relationships with passive candidates and hiring managers, assesses candidates’ performance in interviews to determine the path forward. Crafted competitive job offers. Fostered long-term relationships with past applicants and potential candidates for building pipeline for future needs. Tracked key performance indicators to ensure organizational needs are met. Averaged a requisition load of 40 hard to fill healthcare and operations roles. Met quarterly time to fill and interview to hire metrics. Show less

• Talent Sourcer

  • Jan 2021 - Jul 2021

  Engaged in creative outbound marketing campaigns to attract a diverse slate of passive candidates. Developed new and innovative sourcing/recruiting methods and tools. Partnered with hiring managers to understand business priorities and recruitment goals. Analyzed, launched and defined continuous improvement on strategies for geographic locations while building pipelines.

• Talent Specialist

  • Jan 2020 - Jan 2021

  Supported the talent acquisition process to ensure smooth candidate experience by facilitating onboarding process and providing exceptional service to candidates, hiring managers and talent acquisition team. Sourced candidates to build talent pipeline.

• Talent Coordinator

  • Feb 2019 - Jan 2020

  Developed relationships to understood needs of clients. Understood customer issues and develops solutions to address. Managed job requisitions in applicant tracking system. Communicated with candidates throughout the hiring process to ensuring timely onboarding. Executed candidate background screens and managed adverse action process.



Beverage Factory

• United States
• Retail
• 1 - 100 Employee

• Customer Service Supervisor

  • May 2015 - May 2018

  ● Drives and maintains key performance metrics within defined service levels.● Promotes a positive teamwork enriched environment with increased employee satisfaction.● Sets goals consistent with the current strategic and operational objectives.● Resolves escalated customer inquiries via telephone and email.● Completes chargeback responses to credit card companies● Manages Paypal, Amazon, Ebay and credit card refunds.● Directs customer service team on decision making process for replacement orders, repair technicians and refunds.● Hires and onboards new team members.● Develops customer service training to ensure team member proficiency in systems and processes.● Addresses team member performance gaps.● Develops standard operating procedures for customer service processes. Show less

• Customer Service Associate

  • May 2013 - May 2015

  ● Addressed customer inquiries via telephone and email.● Coordinated delivery for new and replacement products.● Resolved customer complaints to ensure satisfaction.● Liaised with manufacturer to determine product warranty status.● Sourced contractors matching company’s vendor profile.● Scheduled contractors for service appointments.● Followed up with contractors to ensure timely and accurate billing.



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Oct 2008 - Aug 2011

  ● Exceeded personal sales and new account goals while supporting team goals.● Gained understanding of product features and benefits.● Provided honest feedback on merchandise style and fit.● Built customer relationships by following up after point of sale.● Promoted targeted merchandise.● Utilized teamwork to achieve departmental objectives.

• Customer Service Associate

  • Aug 2007 - Oct 2008

  ● Exceeded personal sales and new account goals while supporting team goals.● Gained understanding of product features and benefits.● Provided honest feedback on merchandise style and fit.● Built customer relationships by following up after point of sale.● Promoted targeted merchandise.● Utilized teamwork to achieve departmental objectives.