Social Media Marketing Specialist

• Sep 2020 - Present

Marketing

• Aug 2017 - Apr 2020

Delivered exemplary support orchestrating social media strategy, developing content, and distributing assets across platforms. Crafted engaging and informative posts, stories, and presentations that reached the target audience and successfully grew awareness. Key Accomplishments: ● Monitored social content across all platforms including: Facebook, Twitter, Instagram, and KCM Blog. ● Responded to inquiries, answered questions, and engaged with followers on various platforms. ● Created inspirational posts and coordinated their subsequent release across channels. ● Scheduled the release of event promotional assets, blog articles, Real Help articles, video testimonials, informational social images, and content supporting the BVOV Broadcast. ● Crafted copy and coordinated BVOV Broadcast clips across KCM social media platforms. ● Defined the social media strategy for each specific live event. ● Drafted Facebook Live copy for KCM/EMIC events. Additionally, handled promotional copy for those events. ● Posted social content during Live events while also moderating Live videos. ● Created a production called “The Generation Series” featuring interviews with a family member or close friend of the founding family. Focused on detailing their history and overcoming a personal challenge. The series is one of the highest-ranking pieces of content across KCM’s social media. Show less

Office Manager

• Jul 2013 - Aug 2017

Offered high caliber support defining daily operations, delegating tasks, and motivating colleagues to execute objectives. Introduced systems to streamline operations, mitigate waste, and drive productivity. Received and processed purchase orders, work orders, and individualized customer requests. Key Accomplishments: ● Managed vendor accounts, client invoicing, and overall inventory. ● Increased customer service quality and response to time-sensitive deliveries. ● Resolved outstanding A/P and A/R issues. ● Engaged with clients, educated them about services, and answered associated questions. ● Created new employee files, entered their information into the system, assigned time cards, and monitored hours. ● Generated spreadsheets on a monthly basis comprised of data and statistics. ● Orchestrated and managed driver transportation schedules on behalf of the organization. ● Handled sensitive employee information, following all confidentiality practices. ● Coordinated office functions, parties, company lunches, and anniversary celebrations. ● Credited with enhancing staff morale by creating a culture of positivity and acknowledging quality work. Show less