Experience

Lightstorm Entertainment

• Movies, Videos, and Sound
• 100 - 200 Employee

• Wheels/Stereo Coordinator

  • Aug 2019 - Present

• Digital Save Operator

  • Mar 2019 - Aug 2019

• Render QC

  • Feb 2018 - Mar 2019



Wayfair

• United States
• Retail
• 700 & Above Employee

• Sales and Service Representative

  • Sep 2017 - Jan 2018

  - Solved customer's post order issues such as returns, replacements, refunds, delivery status inquires, etc. - Upheld high customer service standards and projected a professional company image through customer interactions - Met and exceeded efficiency metrics and issue resolution targets for all interactions - De-escalated customers and educated them on company policies and procedures - Solved customer's post order issues such as returns, replacements, refunds, delivery status inquires, etc. - Upheld high customer service standards and projected a professional company image through customer interactions - Met and exceeded efficiency metrics and issue resolution targets for all interactions - De-escalated customers and educated them on company policies and procedures



Trajector Disability

• United States
• Legal Services
• 100 - 200 Employee

• Front Office Assistant

  • Feb 2017 - Oct 2017

  - Provided excellent customer service as the first point of contact for the company - Answered calls and directed clients to the correct case manager - Sorted and processed hundreds of pieces of mail each day - Ensured documents were placed into the correct client's file to expedite their disability cliam - Provided excellent customer service as the first point of contact for the company - Answered calls and directed clients to the correct case manager - Sorted and processed hundreds of pieces of mail each day - Ensured documents were placed into the correct client's file to expedite their disability cliam



Dialog Direct

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Quality Assurance Team Lead for Stella Service

  • Jun 2015 - Feb 2017

  - Review and correct analyst surveys to match the high standards provided by Stella Service- Worked with other QA leads to maintain a .03% error rate for over 30,000 questions a week spanning phone, chat, and email interactions with Fortune 500 companies- Oversaw a team of 10 analysts; was responsible for coaching analysts and identifying areas of improvement - Trained new analysts on grammar and Stella related computer programs.

• Customer Experience Analyst for Stella Service

  • Sep 2014 - Jun 2015

  - Evaluated Fortune 500 companies’ customer interactions via phone, chat, and email channels- Recognized on company Dean’s List for outstanding performance within a month of training- Maintained an error rate of under 1% in both phone and chat channels- Helped train new employees on program protocols and procedures



Which Wich Superior Sandwiches

• United States
• Restaurants
• 300 - 400 Employee

• Night Manager

  • Mar 2014 - Dec 2014

  - Applied time management and multitasking skills to assist customers quickly and efficiently - Worked both independently and as part of a team at rotating assignments - Offered a management position after 3 months with the company - Applied time management and multitasking skills to assist customers quickly and efficiently - Worked both independently and as part of a team at rotating assignments - Offered a management position after 3 months with the company



Brigham Young University

• United States
• Higher Education
• 700 & Above Employee

• Student Research Assistant

  • Apr 2011 - Feb 2014

  - Processed new documents for circulation with special attention to detail - Completed an archival project that correctly processed 100s of older serial documents that were previously incorrectly entered into the system - Assisted patrons with research queries in person and over the phone - Processed new documents for circulation with special attention to detail - Completed an archival project that correctly processed 100s of older serial documents that were previously incorrectly entered into the system - Assisted patrons with research queries in person and over the phone



Groundswell Productions

• Los Angeles, CA

• Intern

  • May 2013 - Aug 2013

  - Wrote extensive coverage on scripts for potential new projects - Delivered time-sensitive documents, hard drives, and DVDs to other production companies - Handled phones, managed the reception desk, performed general offices duties - Wrote extensive coverage on scripts for potential new projects - Delivered time-sensitive documents, hard drives, and DVDs to other production companies - Handled phones, managed the reception desk, performed general offices duties



The Operating Room

• Entertainment Providers
• 1 - 100 Employee

• Intern

  • May 2013 - Aug 2013

  - Functioned as personal assistant to the company president as required - Scheduled meetings and conference calls - Offered notes on multiple projects in development and prepared materials for pitch meetings - Functioned as personal assistant to the company president as required - Scheduled meetings and conference calls - Offered notes on multiple projects in development and prepared materials for pitch meetings



Olympus Pictures, LLC

• Entertainment Providers

• Intern

  • May 2013 - Aug 2013



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• EPCOT Outdoor Food Vendor

  • Apr 2010 - Aug 2010

  -Worked both independently and in teams at rotating assignments -Tracked inventory levels and restocked venue items -Enjoyed assisting guests with general questions about the park and attractions -Completed comprehensive three-day training in guest relations, including specific training on identifying and interacting with disabled or challenged individuals in a goodwill manner -Worked both independently and in teams at rotating assignments -Tracked inventory levels and restocked venue items -Enjoyed assisting guests with general questions about the park and attractions -Completed comprehensive three-day training in guest relations, including specific training on identifying and interacting with disabled or challenged individuals in a goodwill manner