Experience

Our Little Company

• Singapore
• Design
• 1 - 100 Employee

• Webmaster & Communication Officer

  • Oct 2020 - Present



TOA Global

• Australia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Database and Event Coordinator

  • Jul 2016 - Jul 2020

  o Administration - Research on Market Updates i.e IAM news, Investment Funds, regulatory updates and etc - CRM/Database Management - Campaign Monitor and MailChimp Management (email distribution) - Manage Survey Monkey - Document Management - Monthly Newsletter - Monthly Meeting Presentation - Creation of CPT certificates - Client/Member point of contact for support or queries - Setting Appointments for Committee - Social Media Management (Facebook, Twitter, LinkedIn) - Design flyers, brochures, pictures and banner (Illustrator) o Event Coordination - Venue Inquiry - Logistics Gathering (topic summary, food & beverages) - Creation of invitations & reminders and marketing of the event - RSVP Management - Coordination with the on-ground personnel for the success of the event o Accounting - Manage Account Payable and Receivables - Prepare Expense and Reimbursements - Monthly Financial Reports - Internal Bookkeeping (Xero) - Invoicing - Prepare Financial reports for yearly audit o Web Admin - Posting Events, Updates, and News - Members profile management - basic CSS Coding (Hong Kong) - Wordpress Management (Singapore) - Layout Event posting base on the specification of the host/client - Backend Management - Network/Server Management Show less



MoreLeadsPlease - Tallships Business Centre Inc.

• Telemarketing Infrastructure Team Leader

  • Sep 2014 - Jul 2016

  • The personnel who manage the internal phone system. • Handles issue/tickets on phone system. • To monitor Campaign on timely basis. • Front liner on every on-boarding Client(s). • Generate a daily campaign report. • Setting and observe standard KPI’s for each campaigns. • Directly working with the Team Leader(s) to define objections and how to overcome to produce Sales. • Point of contact after every Sales on each Campaigns. • Finding out the reason why a project is important. • Finding out the requirement of a project. • Manage Client(s) concern and issues within the campaign. • Closing Projects. • Determine the risk of the project and use them as horizon to success. • Responsible for planning and implementing telemarketing strategies and operations; improving systems and processes alongside with the Team Leader(s). • One of the head of selection and hiring the Agent(s)/personnel that will handle the said project. • Handling evaluation and give recommendation for regularization/termination of contract of an Agent/Personnel to HR Department. Show less



Cyber City Teleservices

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Quality Control Analyst / Transcriber

  • Dec 2010 - Jul 2014

  o Encodes related information to the system with 100% proficiency, accuracy and speed. (Document Analyst). o Transmits, evaluates and summarize all necessary information with 100% accuracy, speed and grammar that are related on recordings. (Transcriber) o Ensure the quality, coach and train each and every transcriber. (QC) o Attending all concerns, updates, coaching program, calibration and feedbacks direct from our clients. (QC) o Generates the End of Day Report, Utilization, Agent Manning and Audit Report of the company. (QC) o Backup Inbound Agent deals with taking order and act as Sales and Customer service representative.(3 months of experience) o Backup Outbound Agent makes a call to a certain company to confirm employment for a particular person or account holder.(3 months of experience) Show less