Bellman

• Oct 2023 - Present

1.To assist guests with their luggage. This includes carrying their luggage from the car to the hotel lobby, to their room, and back to the car upon checkout. 2.To provide information and assistance to guests. This can include answering questions about the hotel and its amenities, providing directions, and helping guests with reservations. 3.To maintain a clean and orderly appearance in the hotel lobby and other public areas. This may involve sweeping and mopping floors, dusting furniture, and emptying trash cans. 4.To assist with security and safety. This may include monitoring the hotel lobby and other public areas for suspicious activity, helping guests with emergencies, and providing first aid. 5.To provide customer service. This includes being friendly, helpful, and courteous to guests at all times. 6.To work with other hotel staff to ensure that guests have a positive experience. This may involve coordinating with the front desk staff to check in guests, helping with room service, and assisting with baggage storage. 7.To perform other tasks as assigned by the hotel manager. This may include running errands, setting up and taking down event space, and helping with special events. Show less

Food And Beverage Attendant

• Jun 2023 - Sep 2023

Tray service experience Ensuring accuracy in order delivery, proper presentation Coordinate with the kitchen and bar staff to ensure timely F&B delivery Maintain cleanliness and hygiene standards in the dining area Tray service experience Ensuring accuracy in order delivery, proper presentation Coordinate with the kitchen and bar staff to ensure timely F&B delivery Maintain cleanliness and hygiene standards in the dining area

Masters Student

• Nov 2022 - Jul 2023

Studies about Digital Marketing and Business. Marketing as a process of creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. Digital marketing as a digital channels, such as websites, social media, and email, to reach and engage with customers. Studies about Digital Marketing and Business. Marketing as a process of creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. Digital marketing as a digital channels, such as websites, social media, and email, to reach and engage with customers.

Food And Beverage Attendant

• Feb 2023 - Mar 2023

Tray service experience Ensuring accuracy in order delivery, proper presentation Coordinate with the kitchen and bar staff to ensure timely F&B delivery Maintain cleanliness and hygiene standards in the dining area Tray service experience Ensuring accuracy in order delivery, proper presentation Coordinate with the kitchen and bar staff to ensure timely F&B delivery Maintain cleanliness and hygiene standards in the dining area

Sales Representative

• Sep 2022 - Nov 2022

Tourism Airline Operations Management Specialist. Charter flights Cuba - United StatesProvided customer service to guests and diplomatic staffSold and checked airline tickets, achieving a 83% customer satisfaction ratingManaged the invoicing of daily operationsSuccessfully completed the company's training program on airline ticketing and customer service.Recognized as a "Top Performer" for achieving revenue targets.Negotiated contracts with US charter flights, leading to a 20% growthConducted training sessions for Tourism internship studentsCommercial Trainer at Havanatur Airport Offices Show less

Adiestrado en la Agencia de Viajes Havanatur Celimar

• Feb 2021 - Sep 2022

Especialista en Gestión de Operaciones Aéreas Turísticas. Vuelos chárter Cuba - Estados Unidos.

Estudiante de licenciatura

• Sep 2015 - Jan 2020

Event Committee Member

• Jan 2018 - Dec 2019

HAVMUN . IV National Tourism Students Get-Together . Jazz Plaza Festival . Rumba Festival | Cuba Built strong relationships with premium and VIP customers. Managed the day-to-day operations of partnerships Coordinated with vendors and staff HAVMUN . IV National Tourism Students Get-Together . Jazz Plaza Festival . Rumba Festival | Cuba Built strong relationships with premium and VIP customers. Managed the day-to-day operations of partnerships Coordinated with vendors and staff

TRAINEE IN FRONT DESK AND F&B DEPARTMENT

• Feb 2018 - May 2018

Offered exceptional service to guests, following the hotel's quality policy Processed check-in and check-out procedures, issuance of electronic keys Manage room bookings and cancellations Provide information and assistance to guests about hotel facilities and services Book additional services for guests, such as restaurants, spas, or excursions Resolve guest complaints and issues Perform administrative tasks, such as billing and payment processing Organization of the gastronomic service Developed strategies to improve the profitability of low-performing menu items Show less

Tourist Guide

• Jul 2016 - Aug 2016

To offer information about the places of interest during the travel and the places we visited. National bus transfer customers (Handling 44 pax bus) Gathered feedback from customers to improve service quality To offer information about the places of interest during the travel and the places we visited. National bus transfer customers (Handling 44 pax bus) Gathered feedback from customers to improve service quality