Experience

Millennial Specialty Insurance

• United States
• Insurance
• 100 - 200 Employee

• Associate Software Developer

  • Dec 2021 - Present



BIC

• France
• Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Sep 2018 - Apr 2020



Spectrum

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Internet and Phone Representative

  • Feb 2018 - Sep 2018

  St Petersburg, Florida, United States • Actively and consistently support all efforts to simplify and enhance the customer experience. • Effectively present and discuss Charter products and services. • Convey an image of quality, integrity, and superior understanding regarding services. • Manage customer interactions professionally and efficiently. • Effectively address customer questions, complaints and concerns. • Remain current and knowledgeable on every aspect of supported product. • Facilitate customer issue… Show more • Actively and consistently support all efforts to simplify and enhance the customer experience. • Effectively present and discuss Charter products and services. • Convey an image of quality, integrity, and superior understanding regarding services. • Manage customer interactions professionally and efficiently. • Effectively address customer questions, complaints and concerns. • Remain current and knowledgeable on every aspect of supported product. • Facilitate customer issue escalations to local management as required. • Comply with company and call center policies and procedures. • Accurately document customer account records based on actions taken. Show less