Experience

Midcoast Hospitality Group

• United States
• Hospitality
• 1 - 100 Employee

• General Manager Midcoast Hospitality Group

  • Jun 2021 - Present

  Portland, Maine, United States • Transitioned into GM capacity from a consulting project to consolidate and centralize Services and Operations systems. • Operating an 80-room property with a 135-seater casual dining restaurant. • Successfully achieved 37% profitability year on year and implemented successful renovation of both rooms and restaurant.



Kanuhura Maldives

• Hospitality
• 100 - 200 Employee

• Project Lead - Head of Revenue and Reservations Operations

  • Apr 2019 - Oct 2020

  Maldives • Evaluated pricing guidelines and made real-time adjustments in relation to market needs and behavior. • Introduced Revenue Management concepts and principles to hotel associates, especially Sales and Reservations Departments. • Used market analysis data as a guide for rate hurdles and sales associates in determining business acquisition.



Vinpearl

• Vietnam
• Hospitality
• 500 - 600 Employee

• Project Lead Consultant- Pre Opening Team - DORM & Operations

  • Jan 2018 - Jan 2019

  Vietnam • Full Project Lead: Directed, created, designed, and developed the entire Revenue Management process. • This included use cases, user testing, training documentation, field training, communication, and system rollout for Revenue Management, Sales, and Catering.



Howard Hospitality Group (HHG)

• Cayman Islands
• Hospitality

• Project Lead Consultant - Director of Revenue Management

  • Jul 2017 - Dec 2017

  Cayman Islands • Successfully Pre-opened the 320-room Margaritaville Resort and established Revenue Management systems and procedures. • Established effective market research and collation of market intelligence data and information. • Trained potential revenue managers in the administration, comprehension, and use of available tools and software like Hotel PMS, Revenue Optimization System, Rate Checker, etc.



Next Hotel Melbourne

• Australia
• Hospitality
• 1 - 100 Employee

• Director of Revenue Management

  • Aug 2015 - Jul 2017

  SilverNeedle Hospitality, Sydney, Australia • Oversaw 35 properties across Australia with a mix of 3–4-star properties. • Re-branded 7 properties and standardized their Revenue Management culture systems and Methodology. • Established monitoring of group block activities and control. • Produced logical and practical recommendations to management on business practice changes to optimize revenue. • Provided effective and consistent training to relevant hotel personnel on revenue optimization.



Oakwood

• Singapore
• Hospitality
• 700 & Above Employee

• Group Revenue Manager

  • Jul 2013 - Aug 2015

  Singapore • Oversee a total of 28 properties across Southeast Asia of which 14 were successfully pre-opened. • Monitored contracted room allotments and ensured appropriate controls (cut-off, release, etc.) were in place and adhered to. • Administered and controlled the retail prices in applicable channels including GDS, hotel website, hotel online booking engine, 3rd party websites, regional reservation centers, and any other channels as defined by the hotel management in line with the revenue… Show more • Oversee a total of 28 properties across Southeast Asia of which 14 were successfully pre-opened. • Monitored contracted room allotments and ensured appropriate controls (cut-off, release, etc.) were in place and adhered to. • Administered and controlled the retail prices in applicable channels including GDS, hotel website, hotel online booking engine, 3rd party websites, regional reservation centers, and any other channels as defined by the hotel management in line with the revenue optimization objectives. Show less



AKARYN Hotel Group

• Thailand
• Hospitality
• 1 - 100 Employee

• Director Of Revenue Management

  • Aug 2011 - Jul 2013

  Bangkok, Thailand • Drove the company’s Revenue Process to cope with the competitive and challenging landscape of Thailand’s prime resorts. • Evaluated pricing guidelines and made real-time adjustments in relation to market needs and behavior. • Managed customer relationships and headed the four resorts' Electronic Distribution activities with responsibility for driving digital exposure, activities, and revenues on the brand site as well as OTA, GDS, and other digital platforms. • Oversaw the… Show more • Drove the company’s Revenue Process to cope with the competitive and challenging landscape of Thailand’s prime resorts. • Evaluated pricing guidelines and made real-time adjustments in relation to market needs and behavior. • Managed customer relationships and headed the four resorts' Electronic Distribution activities with responsibility for driving digital exposure, activities, and revenues on the brand site as well as OTA, GDS, and other digital platforms. • Oversaw the development and promotions of online sales and marketing solutions tailored for all the resorts. • Managed the agency’s e-marketing, search engine optimization, e-advertising services, B2B Agents, mobile marketing, social networking, and Google+. Coordinated with account executives to synergize offline and online strategic and tactical campaigns. Show less



Anantara Hotels, Resorts and Spas

• Thailand
• Hospitality
• 700 & Above Employee

• Director Of Revenue Management

  • Aug 2009 - Aug 2011

  Bangkok, Thailand • Communication and a systematic approach are key elements of my work style, but the main emphasis of my function is drive, assertion, and coping with competitive and challenging situations. • Evaluated pricing guidelines and made real-time adjustments in relation to market needs and behavior, used market analysis data as a guide for rate hurdles and sales associates in determining business acquisition, and defined "e-market opportunities”. • Provided accurate revenue forecast on market… Show more • Communication and a systematic approach are key elements of my work style, but the main emphasis of my function is drive, assertion, and coping with competitive and challenging situations. • Evaluated pricing guidelines and made real-time adjustments in relation to market needs and behavior, used market analysis data as a guide for rate hurdles and sales associates in determining business acquisition, and defined "e-market opportunities”. • Provided accurate revenue forecast on market conditions vis a vis the hotel's revenue targets, interpreted market forecast into marketing strategies, and provided competitive set updates. • Increased the Senior Management’s awareness of property performance, monitored and qualified property performance, and drafted business plans (i.e., revenue targets) of the hotel in coordination with the GM and the Director of Marketing. Show less



Sofitel

• France
• Hospitality
• 700 & Above Employee

• Director Of Revenue Management

  • Dec 2007 - Aug 2009

  Manila, Philippines • Led and managed the Reservations Team to achieve budgeted and forecasted Rooms Revenue, through the conversion of Reservation calls to sales, whilst delivering customer satisfaction. • Maintained database accuracy to get return correct inventory and rates to market, segment our business property, and track our business to facilitate strategic analysis.



Westin Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Director - Revenue Management

  • Nov 2005 - Nov 2007

  Kuala Lumpur, Malaysia Maximize overall hotel revenue; while balancing profitability; through implementation of an effective revenue management process and data driven fact based business decisions. To take on a leadership and decision making role for property pricing, distribution and trade off decisions concerning any piece of business (crew, group, corporate etc) Lead and manage the Reservations Team to achieve budgeted and forecasted Rooms Revenue, through the conversion of Reservation calls to sales… Show more Maximize overall hotel revenue; while balancing profitability; through implementation of an effective revenue management process and data driven fact based business decisions. To take on a leadership and decision making role for property pricing, distribution and trade off decisions concerning any piece of business (crew, group, corporate etc) Lead and manage the Reservations Team to achieve budgeted and forecasted Rooms Revenue, through the conversion of Reservation calls to sales, whilst delivering customer satisfaction. Maintain database accuracy in order to get return correct inventory and rates to market, segment our business property, and track our business to facilitate strategic analysis.

• Director of Revenue Management

  • Jan 1999 - Nov 2005

  Manila, Philippines Responsible for Pricing, Strategies and all Revenue systems. Fully responsible for installation of Ideas Revenue Management system with focus on optimizing the revenue streams. • Maximized overall hotel revenue; while balancing profitability; through the implementation of an effective revenue management process and data-driven fact-based business decisions. • Decision-making role for property pricing, distribution, and trade-off decisions (crew, group, corporate, etc.). • Led and… Show more Responsible for Pricing, Strategies and all Revenue systems. Fully responsible for installation of Ideas Revenue Management system with focus on optimizing the revenue streams. • Maximized overall hotel revenue; while balancing profitability; through the implementation of an effective revenue management process and data-driven fact-based business decisions. • Decision-making role for property pricing, distribution, and trade-off decisions (crew, group, corporate, etc.). • Led and managed the Reservations Team to achieve budgeted and forecasted Rooms Revenue, through the conversion of Reservation calls to sales, whilst delivering customer satisfaction.