Senior Support Engineer

• Oct 2022 - Present

Senior Support Engineer

• Oct 2022 - Present

IT Support Technician

• Jun 2022 - Oct 2022

IT Specialist

• Mar 2021 - Jun 2022

IT Specialist and Network Admin. Extensive and wide range of support roles. IT Specialist and Network Admin. Extensive and wide range of support roles.

IT and Facilities Specialist

• Nov 2019 - Jan 2021

Enterprise Project Coordinator

• Jun 2019 - Nov 2019

Responsible for Deployment and Support of College of Arts and Science's Technology Life-cycle

Help Desk Supervisor

• Jul 2018 - Jun 2019

Help Desk Analyst

• Oct 2014 - Jun 2019

Desk-side PC and Networking support of both Windows and Apple Inc. Devices. Extensive customer service and technical support experience. Jamf and Avixa Certified. SCCM, Network+ and A+ experience. Growing project management and supervisory experience.

Network Analyst - Contract

• Jul 2013 - Jun 2014

Desktop support, printer support, Fleet Management, Technical consultation. Extensive self reliance and project management, including Windows and Cisco server on site support, Windows 7 installation and migration. Software install and configuration. Desktop support, printer support, Fleet Management, Technical consultation. Extensive self reliance and project management, including Windows and Cisco server on site support, Windows 7 installation and migration. Software install and configuration.

Desktop Technician

• Jun 2012 - Apr 2013

Support of customer rollout of Windows 7 hardware and software company wide. Gained extensive experience with gathering Source Material, Pre-testing, and User Acceptance Testing. Extensive implementation of client hardware to user requirement specifications. Managed and supervised team of deployment technicians for onsite deployments; upwards of 30 technicians. Authored and Co-authored Project Training Documentation for additional team member training. Additional duties included extended hours, 95% travel to customer sites, data and media recording and compilation, responsibility for all data, travel/work paperwork, and company issued equipment (including laptop).

Lead PC Technican

• Aug 2011 - Feb 2012

Assigned 5 week contract with Insight Global that was extended to 11 weeks; extensive, integral work with the Cardinal Health Fusion project. Entry position duties were data migration and office assisting with confidential customer site data and media. Authored and Co-authored Project Training Documentation for additional team member training. Contract extension included promotion to Field Lead Technician. Additional duties included extended hours, 95% travel to customer sites, data and media recording and compilation, teamwork/management of field team (1 additional tech), responsibility for all data, travel/work paperwork, and company issued equipment (including laptop).