Aria Kamal

AVP, Branch Excellence Manager at Etiqa Insurance and Takaful
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Contact Information
us****@****om
(386) 825-5501
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, MY

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Credentials

  • Professional Scrum Master™ I (PSM I)
    Scrum.org
    Aug, 2023
    - Sep, 2024
  • Agile at Work: Driving Productive Agile Meetings
    LinkedIn
    Apr, 2021
    - Sep, 2024
  • Cultivating Mental Agility
    LinkedIn
    Apr, 2021
    - Sep, 2024
  • Project Management Foundations
    LinkedIn
    Apr, 2021
    - Sep, 2024
  • Managing Stress
    LinkedIn
    Nov, 2020
    - Sep, 2024

Experience

  • Etiqa Insurance and Takaful
    • Malaysia
    • Financial Services
    • 700 & Above Employee
    • AVP, Branch Excellence Manager
      • Jan 2022 - Present

      In between Customer Experience and Branch Operations - you have the branch excellence team! In between Customer Experience and Branch Operations - you have the branch excellence team!

  • AXA Affin Insurance
    • Malaysia
    • Insurance
    • 300 - 400 Employee
    • Customer Experience Manager
      • Oct 2019 - Jan 2022

      Think of all the wonders technology brings and changes how we do things. That's what I do at work. We map the existing journey, we identify the gaps, we reinvent processes, we introduces new tech, we manage projects and we study how customers reacted to all these changes. Think of all the wonders technology brings and changes how we do things. That's what I do at work. We map the existing journey, we identify the gaps, we reinvent processes, we introduces new tech, we manage projects and we study how customers reacted to all these changes.

  • Citi
    • Mexico
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Customer Experience Manager (Cards Business)
      • Nov 2017 - Oct 2019

      It's the digital era and every businesses must evolve to stay on top of their games.

    • Client Experience Manager
      • Jan 2015 - Nov 2017

    • Trainer, Learning & Development Team
      • Mar 2013 - Jan 2015

      I groom, develop and nurture Citi talents

    • CitiPhone Service & Sales Officer
      • Jul 2010 - Mar 2013

      Your top service and sales customer service professional

  • Shell
    • Oil and Gas
    • 1 - 100 Employee
    • Production Geologist
      • Jun 2008 - Jan 2010

      I explore subsea and find oil for you. I explore subsea and find oil for you.

Education

  • Universiti Kebangsaan Malaysia
    Bachelor's degree, Geology/Earth Science, General
    2005 - 2008

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