Experience

AUCHRANNIE RESORT
• United Kingdom
• Hospitality
• 1 - 100 Employee
• Receptionist

  • Jun 2021 - Present


Derbyshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Team Coordinator

  • Nov 2020 - Jun 2021

  To provide specialist administrative and operational support service to social care professionals in Children's Services, co-ordinating and facilitating the effective operation of the team, monitoring performance, ensuring regularity and legislative compliance and promoting service improvement. •Take an active role in delivering successful outcomes for children and families,including the planning and co-ordination of a range of activities to support the team’sperformance• Be an expert administrator providing an efficient and courteous service to serviceusers and wider stakeholders continually monitoring and reviewing administrativesupport systems and processes to improve service deliveryWork flexibly across a broad range of functions in Children’s Services to providespecialist business support for a range of staff groups, as required.• Monitor financial and budgetary targets, process financial transactions andinformation and provide complex financial reports ensuring compliance with financialregulations and procedures.• Provide a high level of technical support and expertise in order to utilise andmaximise ICT systems and technologies ensuring that the most efficientadministrative processes and systems are in place.• Provide expert advice and guidance on policies and procedures, regulatory andlegislative requirements relevant to the service area and contribute to theassessment of service provision and the identification and implementation of serviceimprovements.• Responsible for the provision and maintenance of accurate records and informationmanagement • Undertake research and project work under the direction of the Business ServicesManager.

• Business Services Assistant

  • Jul 2019 - Nov 2020

  • To work flexibly within a broad range of functions and locations within Business Services and to provide support for a range of staff groups.• To process incoming communications to ensure they are dealt with appropriately and efficiently, including scanning of documents into electronic systems.• To create and maintain documents and record systems in accordance with standard formats and service requirements.• To record and process routine financial information, including petty cash and related funds• To process purchase orders, invoices and general finance processes.• To assist in the gathering of information to reconcile the accounts and systems• To maintain both electronic and manual filing, document management and record keeping and undertake associated tasks including data entry and scanning.• To assist with the compiling of statistics and information for use in management information reports.• To make routine arrangements and bookings, prepare straightforward materials for and provide support at external/internal events and activities.• To provide support and record discussions at regular meetings within the service, ensuring action points are noted.• To provide an efficient, friendly and professional reception service.• To provide general assistance and a clerical support service to required standards.



Hope for Justice and Slave-Free Alliance

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Operations Support Coordinator

  • Mar 2019 - Jul 2019

  Operations Support for Slave-Free AllianceKey Result Areas:• Provision of a market-leading service for members, clients and SFA team, ensuring they are fully supported, equipped and resourced• First class customer support to all members and clients• Supporting the SFA team to achieve objectives and deliver services and agreements in an efficient and timely manner• Maintaining accurate and reliable records and systems of reporting• Establishing and maintaining clear communications in line with SFA tone, brand and valuesMain Duties:Process new SFA Membership Agreements and pricing proposals for training and other services• Track all agreements from proposal to delivery including checking commercial terms on all signed orders against pricing proposals• Fulfil the onboarding checklists, including the Members’ Area of the website and introductory communications via email, post and telephone• Manage the Operational Delivery Tracker, updating all memberships and services to be delivered • Diarise visits including on site analysis and assessments. • Track sales performance and position against target (daily sales reports received and figures collated from these)• Manage the membership billing process ensuring all invoices are issued within an agreed timescale• Check all invoices raised match commercial agreements and are issued within an agreed timescale• Complete Executive reports bi-weekly (this includes collating data from the sales reports, finance reports and service delivery trackers)• Manage the SFA helpline including assisting with general enquiries, referrals, on boarding, website help and any other issues• Assist with communications to the SFA members and mailing lists including the Members Newsletter• Co-ordinate quarterly Member Seminars• Assist the whole SFA team with operational support including the SFA SharePoint site and IT help as appropriate• Schedule, conduct and minute fortnightly team meetings including prepared paperwork.

• Receptionist Administrator

  • Apr 2018 - Mar 2019

  Duties & Responsibilities• Staff the reception desk, welcome all visitors to the office and oversee hospitality• Answer incoming calls & ensure voicemails are handled appropriately and promptly• Process all incoming email enquiries addressed to info@ • Process incoming and outgoing mail• Oversee HO general maintenance and upkeep, including monitoring security, fixing breakages, maintaining tidiness, health and safety matters• Resource HO with stationery, furniture, equipment, business cards etc.• Assist UK staff with a limited range of basic IT issues• Assist with basic Office 365 administration • Assist with on-boarding new staff – train in using Office 365, health and safety, computer security, ensure equipment is ordered• Slave-Free Alliance Administrator from April 2018- March 2019. Duties include processing and OnBoarding Membership, administrative duties and managing info inbox.



Saica Flex

• Spain
• Packaging and Containers Manufacturing
• 200 - 300 Employee

• Customer Service Administrator

  • Nov 2017 - Mar 2018

  • Excellent IT skills and exceptional customer service and administrative skills. • Dealing with enquiries, processing and communicating customer order progress and provide accurate financial account management. • Development of key customer relationships. • Communicating with other internal departments and delivering ‘best in class’ customer service. • Working towards achievement of the departmental KPI’s. • Excellent IT skills and exceptional customer service and administrative skills. • Dealing with enquiries, processing and communicating customer order progress and provide accurate financial account management. • Development of key customer relationships. • Communicating with other internal departments and delivering ‘best in class’ customer service. • Working towards achievement of the departmental KPI’s.



University of Derby

• United Kingdom
• Higher Education
• 700 & Above Employee

• Spa Receptionist Administrator

  • Mar 2017 - Oct 2017

  Receptionist Administrator, The Devonshire Spa, University Strategic Partnerships Unit, University of Derby. Achievements and responsibilities: Front of house Receptionist Administrator. • Providing customer service excellence to guests. • Responding to guest enquiries via phone and emails. • Managing the booking system (Premier Spa.) • Supporting business development through sales, up selling and confirming bookings. • Taking payments for treatments, vouchers and retail. • Providing operational support including weekly administration such as processing income, recording time sheets, commission, taking deposits, confirmation emails and phone calls as well as consumables ordering, photocopying, pool testing and other administrative duties. • Checking guests in and out and acting as a spa host providing beverages, paperwork and doing regular pool testing and maintaining cleanliness. • Opening and closing the spa including cleaning and cashing up. • Assist the management team with the development of students including supervising some shifts. • I received training on ‘Plant-room Techniques’ from Barr and Wray for the pool water system at the Devonshire Spa. I also did an internal training course on manual handling and did internal online courses on equality in the workplace and safeguarding.



Compassion UK

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Receptionist

  • Nov 2012 - Feb 2017

  Receptionist.Achievements and Responsibilities:Act as first point of contact for all visitors• Meet and greet all visitors;• Deal with general enquiries, directing to the appropriate point of contact in a polite, professional and helpful manner;• Verify identity of visitors and, in the event of an emergency building evacuation, ensure visitors are accounted for during employee roll call;• Monitor and co-ordinate incoming and outgoing deliveries;• Monitor and co-ordinate efficient use of the car park including allocating parking for visitors as appropriate.• Take phone calls from suppliers and regional staff. Provide administrative support to facilitate the smooth day to day operation of the organisation• Assist in the updating of Compassion databases and processes encompassing Children, Supporters and Gift Aid information;• Assisting in maintaining and cultivating professional and productive relationship with Compassion UK staff and suppliers;• General Administration and scanning duties.I have attended 2 internal Excel Training Courses, one on International Development and One on Goal Setting and completed ‘Strength Finders’. We also have internal ‘Gallup’ employee engagement meetings to develop our team. Through monthly One2One meetings and Annual Appraisals with my line manager I develop and often receive ‘Excellent’ in my Appraisals. I have written and organised the majority of training notes for my team, provided training for some tasks and created a professional and welcoming atmosphere on Reception.From July 2016 until Jan 2017 I assisted the HR team in administrative tasks such as; managing the HR inbox, acknowledging and blinding application forms, organising recruitment time tables, file audits, updating the HR Cascade database and assisting with childcare and eye care vouchers among other tasks.

• Facilitations Assistant

  • Dec 2010 - Nov 2012

  Recruited from a large number of applicants following an in depth recruitment process. Responsibilities:• Assisting in the updating of Compassion databases and processes encompassing Children, Supporters and Gift Aid information• Assisting in the successful and efficient flow of correspondence between sponsors and children• Assisting in the effectual and resourceful supply of literature, stationery and consumables across the organisation • Assisting in ensuring that fax machine, printers and photocopiers are adequately stocked across the organisation• Assisting in ensuring the professional and effective flow of both incoming and outgoing mail• Assisting in organising and equipping meeting rooms, lunches & scheduled activities as required.• Reception tasks• Communicating daily via email, telephone and letters • Assisting in maintaining and cultivating professional and productive relationship with Compassion UK staff and suppliers



Northgate Church Chester

• Children's Work Administrative Assistant

  • Sep 2009 - Jul 2010

  Administrative Assistant 4 hours per week. Responsibilities included producing a monthly newsletter for all contacts on our database, planning activities for kids clubs, compiling resources for Sunday morning groups, producing rotas and promotional resources. General office based admin, for example, sending emails, photocopying, printing, and laminating. Administrative Assistant 4 hours per week. Responsibilities included producing a monthly newsletter for all contacts on our database, planning activities for kids clubs, compiling resources for Sunday morning groups, producing rotas and promotional resources. General office based admin, for example, sending emails, photocopying, printing, and laminating.



Monsoon Accessorize

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Jul 2008 - Jul 2010

  • Working on the tills and shop floor assisting and advising customers. • Managing the stockroom, which I was often chosen to do due to my organisational skills. • Cashing up the tills with a manager. • Cleaning the store and setting up displays/ arranging stock. • Working on the tills and shop floor assisting and advising customers. • Managing the stockroom, which I was often chosen to do due to my organisational skills. • Cashing up the tills with a manager. • Cleaning the store and setting up displays/ arranging stock.