Director Of Operations

• Mar 2022 - Present

Senior Operations Manager

• Sep 2020 - Mar 2022

• Operated the functions of IT; HR including benefits, payroll, background checks, onboarding, and training; full office operations; and finance including managing the monthly close process, grants, and end of year audit. • Supervised relationship with Lead HR Consultant filtering projects and issues up to leadership as needed. • Oversaw relationship with Managed Service Provider (IT) including addressing system-wide technology issues impacting staff. • Managed the accounts payable system (Bill.com) and vendors, including contract negotiation, entering and reviewing invoices, maintaining W9s, and issuing 1099s. • Provided grant support and monitoring by working with federal grant administrators to create budgets, submit monthly reports, and manage the background check clearances to ensure staff comply with government requirements. • Responsible for capturing on average $65,000 of monthly direct deposit donations into the CRM (Salesforce). • Managed onboarding process by gathering assets and coordinating with IT, HR Consultant, Hiring Manager, Facilities Manager and DC government, including training new hires on organizational systems. • Supervised the Operations coordinator. • Lead all cross-department special projects. Show less

Operations Manager

• Jan 2018 - Jul 2020

• Supported the development of strategic partnerships across multiple sections of the organization. • Managed and executed four Winter and Summer Meetings, which are the only national convenings of all 55 governors. Each meeting spanned 3-4 days, averaged a $1 million budget, and had 1,500 attendees including VIPs of state officials, international diplomats, heads of state, and corporate partners. • Led organization-wide, cross-divisional planning meetings to ensure the successful execution of governor-level meetings by gathering constant feedback to communicate with internal and external stakeholders. • Acted as the official secretary for the association’s executive committee of governors, which required partnering with the organization’s leadership and the highest level of confidentiality. • Managed logistics across the Strategy, Communications, Development and Global divisions, including schedules, meetings, briefing materials, contracts, invoices, projects, budgets, and deadlines. • Implemented the integration and training of new technology tools such as Salesforce and WordPress, while increasing digital and media presence. • Managed outside consultants from contract creation to invoicing to collecting deliverables. • Provided concierge-level service to governors and their staff throughout meetings. Acted as the comprehensive resource for all NGA matters. Show less

General Manager

• Apr 2014 - Dec 2017

• Managed the day-to-day operations of the establishment, staff, customer satisfaction, inventory, budgets, and social media to drive the success of the business. • Recruited, interviewed, trained, scheduled, and managed a team of 15. • Launched a digital campaign by creating a website, Facebook, Instagram, and Twitter account. • Engaged the local community to promote customer retention. • Managed the day-to-day operations of the establishment, staff, customer satisfaction, inventory, budgets, and social media to drive the success of the business. • Recruited, interviewed, trained, scheduled, and managed a team of 15. • Launched a digital campaign by creating a website, Facebook, Instagram, and Twitter account. • Engaged the local community to promote customer retention.

Public Policy Intern

• Jan 2014 - Jun 2014

• Worked closely with the public policy team to advocate for international humanitarian relief and development programs on behalf of the 180 plus non-governmental organization members • Reported comprehensive notes for various events and briefings relevant to international issues and aid • Attended and wrote Capitol Hill hearing summaries on issues of interest including international aid and programs • Researched and reported current events related to humanitarian issues on countries of interest • Supported launch of the online Choose To Invest publication • Analyzed appropriation bills and assisted in creating the organization’s budget table Show less

Assistant Property Manager

• Jan 2009 - Aug 2013

• Maintained property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises. • Recruited, interviewed, trained, scheduled, and managed a team of 20. • Organized all prospects and resident activities. • Launched marketing campaigns and built a social media presence. • Reached 100% occupancy each year. • Managed the month-long turnover period, in which about 600 rooms must be cleaned out, painted, and brought to move-in condition. Coordinated the execution of all work for staff and contractors to ensure a flawless execution while controlling costs. Show less